1 Reply Latest reply on Sep 8, 2019 10:12 AM by vSeanWatson

    Error: Couldn't Connect to Server

    JulreyS Lurker

      Hello Team, I would like to ask if you have any idea why some end-user's Macbooks are getting this error message as soon as I open an application from our Horizon website.

      Looking at this log, it seems that there is an expired certificate but I can't tell which one from keychain or if that's actually where I should be looking. Any help would be appreciated.

      MacOS is on the latest update 10.14.6 (Mojave)

       

      Sep 05 13:42:05.491 -05:00: vmware-view 22927| Log for vmware-view pid=22927 version=5.1.0-13920831

      Sep 05 13:42:05.491 -05:00: vmware-view 22927| MergePlist, com.vmware.view.plist doesn't exist

      Sep 05 13:42:05.500 -05:00: vmware-view 22927| SetDefaultAppForURLScheme,LSSetDefaultHandlerForURLScheme returns:0

      Sep 05 13:42:06.070 -05:00: vmware-view 22927| Using OpenSSL 1.0.2r  26 Feb 2019

      Sep 05 13:42:06.070 -05:00: vmware-view 22927| Using libcurl/7.64.1 OpenSSL/1.0.2r zlib/1.2.11

      Sep 05 13:42:06.350 -05:00: vmware-view 22927| UDPProxy_Initialize: UDP proxy listening on local port 57329...

      Sep 05 13:42:06.350 -05:00: vmware-view 22927| UDP proxy initialized OK, loopbackPort = 57329l

      Sep 05 13:42:06.382 -05:00: vmware-view 22927| Smart card, -[CdkSCViewController certificatesWithTokenId:], Matched identity count: 7

      Sep 05 13:42:06.383 -05:00: vmware-view 22927| Cert Expired

      Sep 05 13:42:06.383 -05:00: vmware-view 22927| Cert Expired

      Sep 05 13:42:06.383 -05:00: vmware-view 22927| Cert Expired

      Sep 05 13:42:06.383 -05:00: vmware-view 22927| Cert Expired

      Sep 05 13:42:06.383 -05:00: vmware-view 22927| Processing Cert with Subject="/O=member: A713AA3F-BF00-4B99-B496-2F667D20ECA5 485CE2CF-4832-4A36-905C-7AB5B24CB4AD/CN=member: A713AA3F-BF00-4B99-B496-2F667D20ECA5 485CE2CF-4832-4A36-905C-7AB5B24CB4AD" and UPN="(null)"

      Sep 05 13:42:06.383 -05:00: vmware-view 22927| No valid client cert EKU present

      Sep 05 13:42:06.383 -05:00: vmware-view 22927| Cert Expired

      Sep 05 13:42:06.383 -05:00: vmware-view 22927| Cert Expired

      Sep 05 13:42:06.383 -05:00: vmware-view 22927| Smart card, -[CdkSCViewController certificatesWithTokenId:], get 0 valid logon certificates

      Sep 05 13:42:06.383 -05:00: vmware-view 22927| Smart card, -[CdkSCViewController refreshAllCertificates], new size is 0

      Sep 05 13:42:06.383 -05:00: vmware-view 22927| Smart card, -[CdkSCViewController refreshCertDynamicFlag], did not get any certficate

      Sep 05 13:42:06.383 -05:00: vmware-view 22927| Smart card, -[CdkSCViewController refreshCertDynamicFlag], new size is 0

      Sep 05 13:42:06.393 -05:00: vmware-view 22927| Using OpenSSL 1.0.2r  26 Feb 2019

      Sep 05 13:42:06.393 -05:00: vmware-view 22927| Using libcurl/7.64.1 OpenSSL/1.0.2r zlib/1.2.11

      Sep 05 13:42:06.399 -05:00: vmware-view 22927| -[CdkConfigureKeyboardAndMouseViewController init] current profile: 5288c198-3e97-153b-4ae1-62434f90f1d7, returned profile: 5288c198-3e97-153b-4ae1-62434f90f1d7.

      Sep 05 13:42:06.545 -05:00: vmware-view 22927| -[CdkAppController applicationDidFinishLaunching:], KEY_LAUNCH_APP_QUIETLY:0

      Sep 05 13:42:06.545 -05:00: vmware-view 22927| -[CdkWindowController observeValueForKeyPath:ofObject:change:context:], workspaceOneMode: 0

      Sep 05 13:42:06.608 -05:00: vmware-view 22927| -[CdkWindowController presentBrokerPrompt]

      Sep 05 13:42:06.662 -05:00: vmware-view 22927| -[CdkUrlRedirectionController setDefaultAppForURLScheme:bundleId:],LSSetDefaultHandlerForURLScheme returns:0