hcmon.sys regularly causing BSOD on Windows 10

[mikeplay]

Hi,

I have the latest version of VMWare Player (15.0.2). hcmon.sys keeps crashing the system with a BSOD. Windows says it is due to a "page fault in non paged area" from hcmon.sys. hcmon.sys version is 8.11.6.0.

This mostly happens on resume from sleep or hibernate, especially when my Thunderbolt connected devices are attached. It sometimes happens when the system is running.

I am running Windows 10 Pro 1809. I have all of the latest drivers from Intel & Lenovo. The only permanently connected USB device is a USB keyboard. The Thunderbolt driver is from Intel/Lenovo.

Is there any other resolution other than me uninstalling VMWare and going back to Hyper-V?

I specifically started to use VMWare because of its better virtual USB support, but if this continues I will remove it.

[Sebastien_J]

Hello,

Do you find something?

The BSOM are very boring!

Best regards

Seb

[Sebastien_J]

Hello Mariano,

My computer is also an ASUS!

[MarianoSilva]

I thought so ... Every report I've found of this error, was on an ASUS computer so far ... looks like the driver behaves erratically just on this brand of Notebook. Mine is a ASUS GL702VS ROG Gamer Laptop (Intel Quad Core i7-7700HQ, 32GB RAM, 1TB NVMe SSD + 1TB SSHD, NVIDIA GTX 1070 8GB, 17.3" Full HD 120Hz 5ms, Windows 10) . Yours?

Regards,

Mariano

[mikeplay]

Wrong! I created this post, I have a Lenovo Carbon X1.

[czerwas]

I have this problem as well. Lenovo T480 with the 40AC ThinkPad Thunderbolt 3 Dock and the vSphere 6.5 Remote Console software installed. I have disabled the VMware USB Arbitration service to see if the crashes stop.

[schmak01]

I am getting this as well, but only if I have my USB Asus monitor attached. 

When th BSOD happens, first my screens get all wonky, with the USB screen dropping connection like it is going through power save, although I have that disabled in device mananger.

Then sometimes things go back to normal, but occasionally it will start to restore my monitors, then go to the BSOD.

I can provide the mini dump and full dump if needed, I have 3 minis and 1 full.

I have disabled the VMware USB Arbitrration Service for nnow since somoene else did that to see if it helps.

I am running 5.0.0 build-12606690 Horizon client.

[bonnie201110141]

Thanks for your help! Can you try below to get more logs?

1. If you have secure boot enabled on your host, please disable it, and run "Bcdedit.exe -set TESTSIGNING ON"

2.stop VMUSBArbService. Then run "net stop hcmon" to stop hcmon driver

3. Replace %Windows%\System32\drivers\hcmon.sys with the attached one.

4. run

   logman.exe create trace -n hcmontrace -p "{4211ca93-51aa-4e54-a2f6-ff03a014679c}" 0x7fffffff 0xff -o hcmontrace

   logman.exe start hcmontrace

   net start hcmon

5. Start VMUSBArbService

6. dock the laptop, then undock after several minutes. Try to make sure same USB devices are connected in this step.

7. repeat step 6.

7. run

   C:\> logman.exe stop hcmontrace

   C:\> logman.exe delete hcmontrace

8. After above steps, please send back hcmontrace*.etl.

[schmak01]

bonnie201110141​  I have this problem on a home built desktop, not a laptop.

I think I solved it though, seems to be a hardware issue with the Amazon USB 3.1 10 port hub I have.  It's not really USB 3.1.  If I plug it in using USB C to the 3.1 ports on my desktop everything runs slow, I have an external SSD to test, and on a regular 3.0 port I get 250 MBps speed, but if I plug it into the amazon hub when it is connected via USB C, I get 36 MBps, huge difference.

If I plug the Amazon hub into a regular USB A 3.0 SS port, I get no problems, speeds are as expected, 250 MBps, and no more BSOD's from the VMware service. This was all after updating my ASmedia USB 3.1 drives and ensuring I was on the latest stable BIOS from my motherboard vendor.

That might be something for folks to check, unplug any hubs and see if you get the same issue.  Looks like this hub works great as USB 3.0 and 5 GBps, but not 3.1 @ 10 GBps which caused a conflict.

[schlumpf70]

Same Problem on Lenovo P1 with VMWare Workstation Pro 15.1.0 build-13591040.

VMWare Support didn't even answer the support request.

VirtualBox works fine.

[bonnie201110141]

Can you please follow steps in above comments to provide logs? Thanks very much!

[schlumpf70]

Since hcmon.sys crashed my system several times I had to uninstall VMWare Workstation, hence I cannot provide any log files. Please find attached one of the Minidumps which remaind on the system.

[fluke]

Any update on this thread?

I’m hitting this same issue with a Lenovo P52 and Workstation 15.1.0 build 13591040.  Even with thunderbolt port disconnected.

Issue seems random, hit it several times last week, then it went away, now today 4 times in a row right after reboot.

[bonnie201110141]

Will you please collect logs according to comment #26? Thanks a lot!

[fluke]

bonnie201110141​

Had to uninstall it to keep from BSOD'ing frequently.

I tried to reinstall that build directly, and received BSOD immediately after installation completed.

Uninstalled again.

Now running previous release 15.0.0 build 10134415 without BSOD issue.

I'll wait and keep an eye out for the next update.

Cheers,

Art

[kenneth_tse]

Hi bonnie201110141, I think I have a similar issue and my situation is similar to comment #24 - Thinkpad T480s with a Thunderbolt dock from CalDigit. It get a roughly 50% chance to crash when I reconnect the laptop to the dock.

Did little bit further troubleshooting on the crashes, I found that all crashes were at the same address at hcmon.sys (version 8.11.3.0 build-7047259, caused by +3df8 and crahsed at +2717)

Information about the DLL (bundled from VMWare Workstation Pro 14.1.8 build-14921873)

Current OS is Win10 Pro 1909, but I have been encountering this issues since I first use the dock this Feb (it was Win10 Pro 1803 that time).

Thanks.