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josebeerbev
Contributor
Contributor

Guest operating system has crashed

Hi,

A member on our team recently lost some of his work and was not able to log into his VM. When we checked the recent events on the ESXi web application, it showed there was a crash on 8/14/19.

We have not been able to determine what caused the crash. I've attached what we see on the VM log for that day.

We appreciate any support we can get on this.

Best,

Jose 

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a_p_
Leadership
Leadership

Welcome to the Community,

I can't see anything really helpful in the screenshots. Is it possible for you to attach the full log file to a reply post?

André

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josebeerbev
Contributor
Contributor

Hi Andre,

I have not been able to export the log because I do not have vcenter set up.

Is there any other way I can get you the information you need?

Thanks

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a_p_
Leadership
Leadership

No need for vCenter. Login to the ESXi host's web GUI, and download all the vmware*.log files that are present in the VM's folder on the datastore. Then compress/zip them and attach the .zip archive to a reply post.


André

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josebeerbev
Contributor
Contributor

Thank you, Andre. Here are the files.

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a_p_
Leadership
Leadership

I don't see a crash on Aug, 14th, but what I see is that the VM has been suspended on Aug.16th, and may have had issues with resuming.

Can you please explain what exactly the user (or you) saw, i.e. what happened with the VM at that time when the issue occurred.


André

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josebeerbev
Contributor
Contributor

User claims that on Wednesday 8/14, the Remote desktop stopped working and was not able to reconnect to the VM.

They were able to get in on Friday after I went to the web application and paused and restarted their VM. But they claim their file was corrupted.

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RajeevVCP4
Expert
Expert

What is OS type, did you check with OS team

Rajeev Chauhan
VCIX-DCV6.5/VSAN/VXRAIL
Please mark help full or correct if my answer is use full for you
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josebeerbev
Contributor
Contributor

Sorry I meant to say I paused (suspended) and resumed the VM on the 16th.

Could this have corrupted their files?

Also I've attached screen shots that show the guest operating system crashed and Remote desktop issue

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josebeerbev
Contributor
Contributor

Windows 10

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