New Parallels to Fusion User - No sound Device on Migrated Windows 10 VM

[Looperp55]

Hi everyone,

I have just swapped to Fusion 11 from Parallels and hit a problem with my Windows 10 VM import. My Win 7 one transferred fine and everything is working, however my Windows 10 does not have sound and it says that no sound driver is installed. How do I start off Fusion tools to correct this. My main machine is a late 2012 iMac.

[wila]

Hi,

Did you remove the parallels tools software from the VM already?

If so, then one thing you can try is to shut down the VM. Go to settings and then remove the sound device and add it back.

Doing so will correct any virtual hardware misconfigurations in regards to the sound device.

Hope this helps,

--

Wil

[Looperp55]

Hi Wil,

Parallels Tools removed from VM, multimedia audio device removed and restarted Windows. Same problem, it cannot find a VMware audio driver. Tried updating through Windows Update and even by pointing it to the VMware tools folder in Program Files. Nothing worked.

cheers,

Peter

[wila]

Hi,

I hope you also added the sound device back?

Can you attach the latest vmware.log files to your reply here? (The Attach files button is at the bottom right of the reply window)

--

Wil

[Looperp55 · Accepted solution]

I've just fixed it! I went here and downloaded the audio driver: Audio not working on Windows 10 VM after v12.5.4 upgrade on page 3. I put it into Program Files/Common Files/VMware/Drivers then I went to device manager and selected update driver and pointed it to the folder. It installed immediately. Thanks everyone for your help.

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[wila]

Hi,

Glad to hear that you managed to get it to work.

Interesting that you had to fall back to that.

As I mentioned in your referenced thread, it is not my general recommendation and it should not be needed to install an older version of VMware Tools.

One more thing to check is if your Guest OS (Settings -> General -> Guest OS) is correctly set to Windows 10 (x86 or x64 depending on what you run) as that is what VMware will look at.

Note that you can only change that setting when the VM is shut down.

If that is set correctly, then I don't know why you had the issue and why my initial suggestion did not help.

--

Wil

[Looperp55]

Hi Wil,

I checked the Guest OS settings and everything is fine there. I did not install all of the old version of VMware tools, I just added the audio driver that is missing from the current version. I've since upgraded my VM to the latest Win10 release and everything still works fine. I've also backed it up just in case.

Peter

[wila]

Hi Peter,

Ah, I misunderstood.

In that case you're fine and it should continue to work OK.

Backups are always good to have

--

Wil

[alexnovelli]

Thank you! Worked for me too!