VMware Horizon Community
arunshan04
Contributor
Contributor

VMware Horizon Client Giving Black display after the upgrade on Ubuntu 18.04

Dear All,

Horizon Client on ubuntu 18.04 is not working after the version upgrade. Same was working in windows.

Please help on this.

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arun@arun-Predator-G9-792:/tmp/vmware-arun$ vmware-view --version

Using log file /tmp/vmware-arun/vmware-horizon-client-4838.log

VMware Horizon Client 5.1.0

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Log File Content is below.

2019-08-12 20:03:40.189+07:00: vmware-view 4320| gdk_pixbuf_from_pixdata() called on:

2019-08-12 20:03:40.189+07:00: vmware-view 4320| Encoding rle

2019-08-12 20:03:40.189+07:00: vmware-view 4320| Dimensions: 117 x 117

2019-08-12 20:03:40.189+07:00: vmware-view 4320| Rowstride: 468, Length: 7613

2019-08-12 20:03:40.189+07:00: vmware-view 4320| Copy pixels == false

2019-08-12 20:03:40.189+07:00: vmware-view 4320| gdk_pixbuf_from_pixdata() called on:

2019-08-12 20:03:40.189+07:00: vmware-view 4320| Encoding rle

2019-08-12 20:03:40.189+07:00: vmware-view 4320| Dimensions: 117 x 117

2019-08-12 20:03:40.189+07:00: vmware-view 4320| Rowstride: 468, Length: 8273

2019-08-12 20:03:40.189+07:00: vmware-view 4320| Copy pixels == false

2019-08-12 20:04:00.127+07:00: vmware-view 4320| udpProxyLib: FECHostSocket_Specialise: failed to get desired receive bufsize: 425984

2019-08-12 20:04:00.127+07:00: vmware-view 4320| udpProxyLib: socket 101 transition to state SYN_SENT, reason FECSocketDoConnect refCount 4

2019-08-12 20:04:00.139+07:00: vmware-view 4320| udpProxyLib: socket 101 transition to state CLOSED, reason FECSocketDoClose refCount 6

2019-08-12 20:04:00.227+07:00: vmware-view 4320| Disconnecting from broker (null)

2019-08-12 20:04:00.227+07:00: vmware-view 4320| CdkUtil_SetLocalAddress: fd -1 < 0, not retrieving local address.

2019-08-12 20:04:00.227+07:00: vmware-view 4320| TaskCombiner: CdkGetLaunchItemsTask(TODO) added, group task num:1, total task num:1.

2019-08-12 20:04:00.227+07:00: vmware-view 4320| TaskCombiner: CdkGetUserGlobalPreferencesTask(TODO) added, group task num:2, total task num:2.

2019-08-12 20:04:00.369+07:00: vmware-view 4320| TaskCombiner: CdkGetTunnelConnectionTask(TODO) added, group task num:3, total task num:3.

2019-08-12 20:04:00.369+07:00: vmware-view 4320| TaskCombiner: Group Tasks(3):CdkGetLaunchItemsTask(TODO),CdkGetUserGlobalPreferencesTask(TODO),CdkGetTunnelConnectionTask(TODO),

2019-08-12 20:04:00.369+07:00: vmware-view 4320| TaskCombiner: CdkGetConfigurationTask(TODO) added, group task num:1, total task num:4.

2019-08-12 20:04:00.369+07:00: vmware-view 4320| TaskCombiner: CdkSetLocaleTask(TODO) added, group task num:2, total task num:5.

2019-08-12 20:04:00.369+07:00: vmware-view 4320| TaskCombiner: Group Tasks(2):CdkGetConfigurationTask(TODO),CdkSetLocaleTask(TODO),

2019-08-12 20:04:00.369+07:00: vmware-view 4320| TaskCombiner: CreateRequest for CdkSetLocaleTask(REDY).

2019-08-12 20:04:00.369+07:00: vmware-view 4320| Broker transport connected by: TCP

2019-08-12 20:04:00.369+07:00: vmware-view 4320| Connection types: Broker=CONNECTION_TYPE_TCP_ONLY Websocket=CONNECTION_TYPE_TCP_ONLY Data=CONNECTION_TYPE_MIXED_MODE

2019-08-12 20:04:00.372+07:00: vmware-view 4320| CdkUtil_SetLocalAddress: local ip address 192.168.0.127 is being picked.

2019-08-12 20:04:00.372+07:00: vmware-view 4320| Send request successful: 0x1adfc90

2019-08-12 20:04:00.396+07:00: vmware-view 4320| Verify server's certificate for Request 0x1ada9e0

2019-08-12 20:04:00.396+07:00: vmware-view 4320| Find rpc request 0x1ada9e0 from list

2019-08-12 20:04:00.410+07:00: vmware-view 4320| Read 133 certificates from system store.

2019-08-12 20:04:00.411+07:00: vmware-view 4320| Need to download CRL from http://crl3.digicert.com/sha2-ev-server-g2.crl.

2019-08-12 20:04:00.411+07:00: vmware-view 4320| Potentially rejecting cert: Unable to verify certificate revocation status. (4)

2019-08-12 20:04:00.412+07:00: vmware-view 4320| CdkRpc_HandleResponsesAsync: Handle Response with rpc call id: 1.

2019-08-12 20:04:00.412+07:00: vmware-view 4320| Got a response to request 1.

2019-08-12 20:04:00.412+07:00: vmware-view 4320| TaskCombiner: Skip repeated adding same task(CdkSetLocaleTask) into combiner.

2019-08-12 20:04:00.412+07:00: vmware-view 4320| Downloading data from http://crl3.digicert.com/sha2-ev-server-g2.crl

2019-08-12 20:04:00.684+07:00: vmware-view 4320| Downloaded 825580 bytes from http://crl3.digicert.com/sha2-ev-server-g2.crl

2019-08-12 20:04:00.736+07:00: vmware-view 4320| TaskCombiner: CreateRequest for CdkSetLocaleTask(REDY).

2019-08-12 20:04:00.781+07:00: vmware-view 4320| Send request successful: 0x20ad4e0

2019-08-12 20:04:00.805+07:00: vmware-view 4320| Verify server's certificate for Request 0x1afbc10

2019-08-12 20:04:00.805+07:00: vmware-view 4320| Find rpc request 0x1afbc10 from list

2019-08-12 20:04:00.805+07:00: vmware-view 4320| Found CRL from http://crl3.digicert.com/sha2-ev-server-g2.crl in cache.

2019-08-12 20:04:00.880+07:00: vmware-view 4320| Alt name 3 matches hostname desktop.asia.mycompany.com

2019-08-12 20:04:00.880+07:00: vmware-view 4320| Found a valid EKU: TLS Web Server Authentication

2019-08-12 20:04:00.917+07:00: vmware-view 4320| CdkRpc_HandleResponsesAsync: Handle Response with rpc call id: 2.

2019-08-12 20:04:00.917+07:00: vmware-view 4320| Got a response to request 2.

2019-08-12 20:04:00.918+07:00: vmware-view 4320| TaskCombiner: ParseResult for CdkSetLocaleTask(PEND).

2019-08-12 20:04:00.918+07:00: vmware-view 4320| TaskCombiner: CdkSetLocaleTask(DONE) removed, group task num:1, total task num:4.

2019-08-12 20:04:00.918+07:00: vmware-view 4320| TaskCombiner: SetResult for CdkSetLocaleTask(DONE).

2019-08-12 20:04:00.918+07:00: vmware-view 4320| Found CRL from http://crl3.digicert.com/sha2-ev-server-g2.crl in cache.

2019-08-12 20:04:00.954+07:00: vmware-view 4320| Alt name 3 matches hostname desktop.asia.mycompany.com

2019-08-12 20:04:00.954+07:00: vmware-view 4320| Found a valid EKU: TLS Web Server Authentication

2019-08-12 20:04:00.954+07:00: vmware-view 4320| TaskCombiner: CdkGetConfigurationTask(DONE) removed, group task num:0, total task num:3.

2019-08-12 20:04:00.954+07:00: vmware-view 4320| TaskCombiner: SetResult for CdkGetConfigurationTask(DONE).

2019-08-12 20:04:00.955+07:00: vmware-view 4320| gdk_pixbuf_from_pixdata() called on:

2019-08-12 20:04:00.955+07:00: vmware-view 4320| Encoding rle

2019-08-12 20:04:00.955+07:00: vmware-view 4320| Dimensions: 280 x 32

2019-08-12 20:04:00.955+07:00: vmware-view 4320| Rowstride: 1120, Length: 6616

2019-08-12 20:04:00.955+07:00: vmware-view 4320| Copy pixels == false

2019-08-12 20:04:00.955+07:00: vmware-view 4320| gdk_pixbuf_from_pixdata() called on:

2019-08-12 20:04:00.955+07:00: vmware-view 4320| Encoding rle

2019-08-12 20:04:00.955+07:00: vmware-view 4320| Dimensions: 48 x 48

2019-08-12 20:04:00.955+07:00: vmware-view 4320| Rowstride: 192, Length: 2714

2019-08-12 20:04:00.955+07:00: vmware-view 4320| Copy pixels == false

2019-08-12 20:04:00.959+07:00: vmware-view 4320| gdk_pixbuf_from_pixdata() called on:

2019-08-12 20:04:00.959+07:00: vmware-view 4320| Encoding rle

2019-08-12 20:04:00.959+07:00: vmware-view 4320| Dimensions: 32 x 32

2019-08-12 20:04:00.959+07:00: vmware-view 4320| Rowstride: 128, Length: 1281

2019-08-12 20:04:00.959+07:00: vmware-view 4320| Copy pixels == false

2019-08-12 20:04:02.232+07:00: vmware-view 4320| Send request successful: 0x1c0ea70

2019-08-12 20:04:02.259+07:00: vmware-view 4320| Verify server's certificate for Request 0x18585b0

2019-08-12 20:04:02.259+07:00: vmware-view 4320| Find rpc request 0x18585b0 from list

2019-08-12 20:04:02.259+07:00: vmware-view 4320| Found CRL from http://crl3.digicert.com/sha2-ev-server-g2.crl in cache.

2019-08-12 20:04:02.343+07:00: vmware-view 4320| Alt name 3 matches hostname desktop.asia.mycompany.com

2019-08-12 20:04:02.343+07:00: vmware-view 4320| Found a valid EKU: TLS Web Server Authentication

2019-08-12 20:04:02.444+07:00: vmware-view 4320| CdkRpc_HandleResponsesAsync: Handle Response with rpc call id: 3.

2019-08-12 20:04:02.444+07:00: vmware-view 4320| Got a response to request 3.

2019-08-12 20:04:02.445+07:00: vmware-view 4320| Found CRL from http://crl3.digicert.com/sha2-ev-server-g2.crl in cache.

2019-08-12 20:04:02.498+07:00: vmware-view 4320| Alt name 3 matches hostname desktop.asia.mycompany.com

2019-08-12 20:04:02.498+07:00: vmware-view 4320| Found a valid EKU: TLS Web Server Authentication

2019-08-12 20:04:02.498+07:00: vmware-view 4320| gdk_pixbuf_from_pixdata() called on:

2019-08-12 20:04:02.498+07:00: vmware-view 4320| Encoding rle

2019-08-12 20:04:02.498+07:00: vmware-view 4320| Dimensions: 32 x 16

2019-08-12 20:04:02.498+07:00: vmware-view 4320| Rowstride: 96, Length: 1419

2019-08-12 20:04:02.498+07:00: vmware-view 4320| Copy pixels == false

2019-08-12 20:04:02.499+07:00: vmware-view 4320| gdk_pixbuf_from_pixdata() called on:

2019-08-12 20:04:02.499+07:00: vmware-view 4320| Encoding rle

2019-08-12 20:04:02.499+07:00: vmware-view 4320| Dimensions: 280 x 32

2019-08-12 20:04:02.499+07:00: vmware-view 4320| Rowstride: 1120, Length: 6616

2019-08-12 20:04:02.499+07:00: vmware-view 4320| Copy pixels == false

2019-08-12 20:04:02.499+07:00: vmware-view 4320| gdk_pixbuf_from_pixdata() called on:

2019-08-12 20:04:02.499+07:00: vmware-view 4320| Encoding rle

2019-08-12 20:04:02.499+07:00: vmware-view 4320| Dimensions: 48 x 48

2019-08-12 20:04:02.499+07:00: vmware-view 4320| Rowstride: 192, Length: 2714

2019-08-12 20:04:02.499+07:00: vmware-view 4320| Copy pixels == false

2019-08-12 20:04:02.503+07:00: vmware-view 4320| gdk_pixbuf_from_pixdata() called on:

2019-08-12 20:04:02.503+07:00: vmware-view 4320| Encoding rle

2019-08-12 20:04:02.503+07:00: vmware-view 4320| Dimensions: 32 x 32

2019-08-12 20:04:02.503+07:00: vmware-view 4320| Rowstride: 128, Length: 1281

2019-08-12 20:04:02.503+07:00: vmware-view 4320| Copy pixels == false

2019-08-12 20:04:15.665+07:00: vmware-view 4320| Send request successful: 0x1bb88d0

2019-08-12 20:04:15.689+07:00: vmware-view 4320| Verify server's certificate for Request 0x1c56240

2019-08-12 20:04:15.689+07:00: vmware-view 4320| Find rpc request 0x1c56240 from list

2019-08-12 20:04:15.689+07:00: vmware-view 4320| Found CRL from http://crl3.digicert.com/sha2-ev-server-g2.crl in cache.

2019-08-12 20:04:15.731+07:00: vmware-view 4320| Alt name 3 matches hostname desktop.asia.mycompany.com

2019-08-12 20:04:15.731+07:00: vmware-view 4320| Found a valid EKU: TLS Web Server Authentication

2019-08-12 20:04:15.813+07:00: vmware-view 4320| CdkRpc_HandleResponsesAsync: Handle Response with rpc call id: 4.

2019-08-12 20:04:15.813+07:00: vmware-view 4320| Got a response to request 4.

2019-08-12 20:04:15.813+07:00: vmware-view 4320| Found CRL from http://crl3.digicert.com/sha2-ev-server-g2.crl in cache.

2019-08-12 20:04:15.846+07:00: vmware-view 4320| Alt name 3 matches hostname desktop.asia.mycompany.com

2019-08-12 20:04:15.846+07:00: vmware-view 4320| Found a valid EKU: TLS Web Server Authentication

2019-08-12 20:04:15.846+07:00: vmware-view 4320| gdk_pixbuf_from_pixdata() called on:

2019-08-12 20:04:15.846+07:00: vmware-view 4320| Encoding rle

2019-08-12 20:04:15.846+07:00: vmware-view 4320| Dimensions: 280 x 32

2019-08-12 20:04:15.846+07:00: vmware-view 4320| Rowstride: 1120, Length: 6616

2019-08-12 20:04:15.846+07:00: vmware-view 4320| Copy pixels == false

2019-08-12 20:04:15.846+07:00: vmware-view 4320| gdk_pixbuf_from_pixdata() called on:

2019-08-12 20:04:15.846+07:00: vmware-view 4320| Encoding rle

2019-08-12 20:04:15.846+07:00: vmware-view 4320| Dimensions: 48 x 48

2019-08-12 20:04:15.846+07:00: vmware-view 4320| Rowstride: 192, Length: 2714

2019-08-12 20:04:15.846+07:00: vmware-view 4320| Copy pixels == false

2019-08-12 20:04:15.850+07:00: vmware-view 4320| gdk_pixbuf_from_pixdata() called on:

2019-08-12 20:04:15.850+07:00: vmware-view 4320| Encoding rle

2019-08-12 20:04:15.850+07:00: vmware-view 4320| Dimensions: 32 x 32

2019-08-12 20:04:15.850+07:00: vmware-view 4320| Rowstride: 128, Length: 1281

2019-08-12 20:04:15.850+07:00: vmware-view 4320| Copy pixels == false

2019-08-12 20:04:21.177+07:00: vmware-view 4320| Send request successful: 0x1bb7d50

2019-08-12 20:04:21.195+07:00: vmware-view 4320| Verify server's certificate for Request 0x1c70d40

2019-08-12 20:04:21.195+07:00: vmware-view 4320| Find rpc request 0x1c70d40 from list

2019-08-12 20:04:21.195+07:00: vmware-view 4320| Found CRL from http://crl3.digicert.com/sha2-ev-server-g2.crl in cache.

2019-08-12 20:04:21.279+07:00: vmware-view 4320| Alt name 3 matches hostname desktop.asia.mycompany.com

2019-08-12 20:04:21.279+07:00: vmware-view 4320| Found a valid EKU: TLS Web Server Authentication

2019-08-12 20:04:22.506+07:00: vmware-view 4320| CdkRpc_HandleResponsesAsync: Handle Response with rpc call id: 5.

2019-08-12 20:04:22.507+07:00: vmware-view 4320| Got a response to request 5.

2019-08-12 20:04:22.587+07:00: vmware-view 4320| TaskCombiner: CreateRequest for CdkGetTunnelConnectionTask(REDY).

2019-08-12 20:04:22.587+07:00: vmware-view 4320| Not register the broker session timeout timer, as the timeout value is not positive or it exceed the max value of int, or the general error callback is not registered.

2019-08-12 20:04:22.588+07:00: vmware-view 4320| Send request successful: 0x18cfc50

2019-08-12 20:04:34.429+07:00: vmware-view 4320| CdkRpc_HandleResponsesAsync: Handle Response with rpc call id: 6.

2019-08-12 20:04:34.429+07:00: vmware-view 4320| Got a response to request 6.

2019-08-12 20:04:34.430+07:00: vmware-view 4320| TaskCombiner: ParseResult for CdkGetTunnelConnectionTask(PEND).

2019-08-12 20:04:34.430+07:00: vmware-view 4320| CdkFs_CopyDirectoryInfo: directory /home/arun/.vmware/icon/aaaaaaaa-bbbb-cccc-ddddddddddddddddd/ is empty.

2019-08-12 20:04:34.430+07:00: vmware-view 4320| TaskCombiner: CdkGetTunnelConnectionTask(DONE) removed, group task num:2, total task num:2.

2019-08-12 20:04:34.430+07:00: vmware-view 4320| TaskCombiner: SetResult for CdkGetTunnelConnectionTask(DONE).

2019-08-12 20:04:34.430+07:00: vmware-view 4320| TaskCombiner: CdkGetUserGlobalPreferencesTask(DONE) removed, group task num:1, total task num:1.

2019-08-12 20:04:34.430+07:00: vmware-view 4320| TaskCombiner: SetResult for CdkGetUserGlobalPreferencesTask(DONE).

2019-08-12 20:04:34.431+07:00: vmware-view 4320| Send request successful: 0x1c0e350

2019-08-12 20:04:34.433+07:00: vmware-view 4320| gdk_pixbuf_from_pixdata() called on:

2019-08-12 20:04:34.433+07:00: vmware-view 4320| Encoding rle

2019-08-12 20:04:34.433+07:00: vmware-view 4320| Dimensions: 32 x 32

2019-08-12 20:04:34.433+07:00: vmware-view 4320| Rowstride: 128, Length: 1281

2019-08-12 20:04:34.433+07:00: vmware-view 4320| Copy pixels == false

2019-08-12 20:04:34.433+07:00: vmware-view 4320| gdk_pixbuf_from_pixdata() called on:

2019-08-12 20:04:34.433+07:00: vmware-view 4320| Encoding rle

2019-08-12 20:04:34.433+07:00: vmware-view 4320| Dimensions: 128 x 128

2019-08-12 20:04:34.433+07:00: vmware-view 4320| Rowstride: 512, Length: 15259

2019-08-12 20:04:34.433+07:00: vmware-view 4320| Copy pixels == false

2019-08-12 20:04:34.434+07:00: vmware-view 4320| gdk_pixbuf_from_pixdata() called on:

2019-08-12 20:04:34.434+07:00: vmware-view 4320| Encoding rle

2019-08-12 20:04:34.434+07:00: vmware-view 4320| Dimensions: 64 x 64

2019-08-12 20:04:34.434+07:00: vmware-view 4320| Rowstride: 256, Length: 3588

2019-08-12 20:04:34.434+07:00: vmware-view 4320| Copy pixels == false

2019-08-12 20:04:34.434+07:00: vmware-view 4320| gdk_pixbuf_from_pixdata() called on:

2019-08-12 20:04:34.434+07:00: vmware-view 4320| Encoding rle

2019-08-12 20:04:34.434+07:00: vmware-view 4320| Dimensions: 117 x 117

2019-08-12 20:04:34.434+07:00: vmware-view 4320| Rowstride: 468, Length: 6515

2019-08-12 20:04:34.434+07:00: vmware-view 4320| Copy pixels == false

2019-08-12 20:04:34.434+07:00: vmware-view 4320| gdk_pixbuf_from_pixdata() called on:

2019-08-12 20:04:34.434+07:00: vmware-view 4320| Encoding rle

2019-08-12 20:04:34.434+07:00: vmware-view 4320| Dimensions: 117 x 117

2019-08-12 20:04:34.434+07:00: vmware-view 4320| Rowstride: 468, Length: 7613

2019-08-12 20:04:34.434+07:00: vmware-view 4320| Copy pixels == false

2019-08-12 20:04:34.434+07:00: vmware-view 4320| gdk_pixbuf_from_pixdata() called on:

2019-08-12 20:04:34.434+07:00: vmware-view 4320| Encoding rle

2019-08-12 20:04:34.434+07:00: vmware-view 4320| Dimensions: 48 x 48

2019-08-12 20:04:34.434+07:00: vmware-view 4320| Rowstride: 192, Length: 439

2019-08-12 20:04:34.434+07:00: vmware-view 4320| Copy pixels == false

2019-08-12 20:04:34.434+07:00: vmware-view 4320| gdk_pixbuf_from_pixdata() called on:

2019-08-12 20:04:34.434+07:00: vmware-view 4320| Encoding rle

2019-08-12 20:04:34.434+07:00: vmware-view 4320| Dimensions: 64 x 64

2019-08-12 20:04:34.434+07:00: vmware-view 4320| Rowstride: 256, Length: 4244

2019-08-12 20:04:34.434+07:00: vmware-view 4320| Copy pixels == false

2019-08-12 20:04:34.436+07:00: vmware-view 4320| gdk_pixbuf_from_pixdata() called on:

2019-08-12 20:04:34.436+07:00: vmware-view 4320| Encoding rle

2019-08-12 20:04:34.436+07:00: vmware-view 4320| Dimensions: 32 x 32

2019-08-12 20:04:34.436+07:00: vmware-view 4320| Rowstride: 128, Length: 1281

2019-08-12 20:04:34.436+07:00: vmware-view 4320| Copy pixels == false

2019-08-12 20:04:34.438+07:00: vmware-view 4320| TaskCombiner: CdkGetLaunchItemsTask(DONE) removed, group task num:0, total task num:0.

2019-08-12 20:04:34.438+07:00: vmware-view 4320| TaskCombiner: SetResult for CdkGetLaunchItemsTask(DONE).

2019-08-12 20:04:34.438+07:00: vmware-view 4320| Send request successful: 0x1be6e70

2019-08-12 20:04:34.447+07:00: vmware-view 4320| Verify server's certificate for Request 0x1c61240

2019-08-12 20:04:34.447+07:00: vmware-view 4320| Find rpc request 0x1c61240 from list

2019-08-12 20:04:34.447+07:00: vmware-view 4320| Found CRL from http://crl3.digicert.com/sha2-ev-server-g2.crl in cache.

2019-08-12 20:04:34.476+07:00: vmware-view 4320| Alt name 3 matches hostname desktop.asia.mycompany.com

2019-08-12 20:04:34.476+07:00: vmware-view 4320| Found a valid EKU: TLS Web Server Authentication

2019-08-12 20:04:34.479+07:00: vmware-view 4320| Verify server's certificate for Request 0x2837640

2019-08-12 20:04:34.479+07:00: vmware-view 4320| Find rpc request 0x1c61240 from list

2019-08-12 20:04:34.479+07:00: vmware-view 4320| Find rpc request 0x2837640 from list

2019-08-12 20:04:34.479+07:00: vmware-view 4320| Found CRL from http://crl3.digicert.com/sha2-ev-server-g2.crl in cache.

2019-08-12 20:04:34.501+07:00: vmware-view 4320| Alt name 3 matches hostname desktop.asia.mycompany.com

2019-08-12 20:04:34.501+07:00: vmware-view 4320| Found a valid EKU: TLS Web Server Authentication

2019-08-12 20:04:34.534+07:00: vmware-view 4320| CdkRpc_HandleResponsesAsync: Handle Response with rpc call id: 7.

2019-08-12 20:04:34.534+07:00: vmware-view 4320| Got a response to request 7.

2019-08-12 20:04:34.534+07:00: vmware-view 4320| CdkAddClientInfoTask_SetResult: This broker supports AddClientInfo.

2019-08-12 20:04:34.616+07:00: vmware-view 4320| CdkRpc_HandleResponsesAsync: Handle Response with rpc call id: 8.

2019-08-12 20:04:34.616+07:00: vmware-view 4320| Got a response to request 8.

2019-08-12 20:04:38.573+07:00: vmware-view 4320| Send request successful: 0x1bd24c0

2019-08-12 20:04:38.573+07:00: vmware-view 4320| TaskCombiner: CdkGetLaunchItemConnectionTask(TODO) added, group task num:1, total task num:1.

2019-08-12 20:04:38.574+07:00: vmware-view 4320| TaskCombiner: CdkSetUserGlobalPreferencesTask(TODO) added, group task num:2, total task num:2.

2019-08-12 20:04:38.574+07:00: vmware-view 4320| TaskCombiner: Group Tasks(2):CdkGetLaunchItemConnectionTask(TODO),CdkSetUserGlobalPreferencesTask(TODO),

2019-08-12 20:04:38.635+07:00: vmware-view 4320| systemDpi set to 96 numDisplays set to 1

2019-08-12 20:04:38.635+07:00: vmware-view 4320| TaskCombiner: CreateRequest for CdkSetUserGlobalPreferencesTask(REDY).

2019-08-12 20:04:38.636+07:00: vmware-view 4320| Send request successful: 0x1c6b300

2019-08-12 20:04:38.649+07:00: vmware-view 4320| Verify server's certificate for Request 0x2844e00

2019-08-12 20:04:38.649+07:00: vmware-view 4320| Find rpc request 0x2844e00 from list

2019-08-12 20:04:38.649+07:00: vmware-view 4320| Found CRL from http://crl3.digicert.com/sha2-ev-server-g2.crl in cache.

2019-08-12 20:04:38.688+07:00: vmware-view 4320| Alt name 3 matches hostname desktop.asia.mycompany.com

2019-08-12 20:04:38.688+07:00: vmware-view 4320| Found a valid EKU: TLS Web Server Authentication

2019-08-12 20:04:38.691+07:00: vmware-view 4320| Verify server's certificate for Request 0x282f180

2019-08-12 20:04:38.691+07:00: vmware-view 4320| Find rpc request 0x2844e00 from list

2019-08-12 20:04:38.691+07:00: vmware-view 4320| Find rpc request 0x282f180 from list

2019-08-12 20:04:38.691+07:00: vmware-view 4320| Found CRL from http://crl3.digicert.com/sha2-ev-server-g2.crl in cache.

2019-08-12 20:04:38.713+07:00: vmware-view 4320| Alt name 3 matches hostname desktop.asia.mycompany.com

2019-08-12 20:04:38.713+07:00: vmware-view 4320| Found a valid EKU: TLS Web Server Authentication

2019-08-12 20:04:38.797+07:00: vmware-view 4320| CdkRpc_HandleResponsesAsync: Handle Response with rpc call id: 9.

2019-08-12 20:04:38.797+07:00: vmware-view 4320| Got a response to request 9.

2019-08-12 20:04:49.223+07:00: vmware-view 4320| CdkRpc_HandleResponsesAsync: Handle Response with rpc call id: 10.

2019-08-12 20:04:49.223+07:00: vmware-view 4320| Got a response to request 10.

2019-08-12 20:04:49.223+07:00: vmware-view 4320| TaskCombiner: ParseResult for CdkSetUserGlobalPreferencesTask(PEND).

2019-08-12 20:04:49.224+07:00: vmware-view 4320| TaskCombiner: CdkSetUserGlobalPreferencesTask(DONE) removed, group task num:1, total task num:1.

2019-08-12 20:04:49.224+07:00: vmware-view 4320| TaskCombiner: SetResult for CdkSetUserGlobalPreferencesTask(DONE).

2019-08-12 20:04:49.224+07:00: vmware-view 4320| The given license is NULL or empty.

2019-08-12 20:04:49.224+07:00: vmware-view 4320| cdk_remote_desktop_get_usb_controller: assertion 'CDK_IS_REMOTE_DESKTOP(remote)' failed

2019-08-12 20:04:49.224+07:00: vmware-view 4320| void cdk_usb_controller_set_available(gpointer, gboolean): assertion 'controller != NULL' failed

2019-08-12 20:04:49.224+07:00: vmware-view 4320| multimon disabled, Failing over to fullscreen

2019-08-12 20:04:49.226+07:00: vmware-view 4320| Couldn't redirect the local folders because agent is not ready.

2019-08-12 20:04:50.106+07:00: vmware-view 4320| Desktop env: 0, idle delay: 0

2019-08-12 20:04:50.107+07:00: vmware-view 4320| TaskCombiner: CdkGetLaunchItemConnectionTask(DONE) removed, group task num:0, total task num:0.

2019-08-12 20:04:50.107+07:00: vmware-view 4320| TaskCombiner: SetResult for CdkGetLaunchItemConnectionTask(DONE).

2019-08-12 20:04:53.143+07:00: vmware-view 4320| cdk_pcoip_desktop_state_changed: RemoteMKS connection failed.

2019-08-12 20:04:53.157+07:00: vmware-view 4320| cdk_window_set_multi_monitors Invalid desktop.

2019-08-12 20:04:53.158+07:00: vmware-view 4320| We cannot use all monitors.

2019-08-12 20:04:53.169+07:00: vmware-view 4320| gdk_pixbuf_from_pixdata() called on:

2019-08-12 20:04:53.169+07:00: vmware-view 4320| Encoding rle

2019-08-12 20:04:53.169+07:00: vmware-view 4320| Dimensions: 32 x 32

2019-08-12 20:04:53.169+07:00: vmware-view 4320| Rowstride: 128, Length: 1281

2019-08-12 20:04:53.169+07:00: vmware-view 4320| Copy pixels == false

2019-08-12 20:04:53.171+07:00: vmware-view 4320| cdk_remote_desktop_collect_usb_status: usbd is not ready for conn cn=2cba09c8-0e31-4efb-8ace-bb3790adcc25,ou=entitlements,dc=vdiglobal,dc=vmware,dc=int, ignore.

2019-08-12 20:04:53.172+07:00: vmware-view 4320| gdk_pixbuf_from_pixdata() called on:

2019-08-12 20:04:53.172+07:00: vmware-view 4320| Encoding rle

2019-08-12 20:04:53.172+07:00: vmware-view 4320| Dimensions: 32 x 32

2019-08-12 20:04:53.172+07:00: vmware-view 4320| Rowstride: 128, Length: 1281

2019-08-12 20:04:53.172+07:00: vmware-view 4320| Copy pixels == false

2019-08-12 20:05:05.885+07:00: vmware-view 4320| Send request successful: 0x18fe170

2019-08-12 20:05:05.885+07:00: vmware-view 4320| TaskCombiner: CdkGetLaunchItemConnectionTask(TODO) added, group task num:1, total task num:1.

2019-08-12 20:05:05.885+07:00: vmware-view 4320| TaskCombiner: CdkSetUserGlobalPreferencesTask(TODO) added, group task num:2, total task num:2.

2019-08-12 20:05:05.885+07:00: vmware-view 4320| TaskCombiner: Group Tasks(2):CdkGetLaunchItemConnectionTask(TODO),CdkSetUserGlobalPreferencesTask(TODO),

2019-08-12 20:05:05.943+07:00: vmware-view 4320| systemDpi set to 96 numDisplays set to 1

2019-08-12 20:05:05.943+07:00: vmware-view 4320| TaskCombiner: CreateRequest for CdkSetUserGlobalPreferencesTask(REDY).

2019-08-12 20:05:05.944+07:00: vmware-view 4320| Send request successful: 0x2aecfe0

2019-08-12 20:05:05.955+07:00: vmware-view 4320| Verify server's certificate for Request 0x1897600

2019-08-12 20:05:05.955+07:00: vmware-view 4320| Find rpc request 0x1897600 from list

2019-08-12 20:05:05.955+07:00: vmware-view 4320| Found CRL from http://crl3.digicert.com/sha2-ev-server-g2.crl in cache.

2019-08-12 20:05:05.985+07:00: vmware-view 4320| Alt name 3 matches hostname desktop.asia.mycompany.com

2019-08-12 20:05:05.985+07:00: vmware-view 4320| Found a valid EKU: TLS Web Server Authentication

2019-08-12 20:05:05.988+07:00: vmware-view 4320| Verify server's certificate for Request 0x282f180

2019-08-12 20:05:05.988+07:00: vmware-view 4320| Find rpc request 0x1897600 from list

2019-08-12 20:05:05.988+07:00: vmware-view 4320| Find rpc request 0x282f180 from list

2019-08-12 20:05:05.988+07:00: vmware-view 4320| Found CRL from http://crl3.digicert.com/sha2-ev-server-g2.crl in cache.

2019-08-12 20:05:06.011+07:00: vmware-view 4320| Alt name 3 matches hostname desktop.asia.mycompany.com

2019-08-12 20:05:06.011+07:00: vmware-view 4320| Found a valid EKU: TLS Web Server Authentication

2019-08-12 20:05:06.097+07:00: vmware-view 4320| CdkRpc_HandleResponsesAsync: Handle Response with rpc call id: 11.

2019-08-12 20:05:06.097+07:00: vmware-view 4320| Got a response to request 11.

2019-08-12 20:05:10.184+07:00: vmware-view 4320| CdkRpc_HandleResponsesAsync: Handle Response with rpc call id: 12.

2019-08-12 20:05:10.184+07:00: vmware-view 4320| Got a response to request 12.

2019-08-12 20:05:10.184+07:00: vmware-view 4320| TaskCombiner: ParseResult for CdkSetUserGlobalPreferencesTask(PEND).

2019-08-12 20:05:10.184+07:00: vmware-view 4320| TaskCombiner: CdkSetUserGlobalPreferencesTask(DONE) removed, group task num:1, total task num:1.

2019-08-12 20:05:10.184+07:00: vmware-view 4320| TaskCombiner: SetResult for CdkSetUserGlobalPreferencesTask(DONE).

2019-08-12 20:05:10.184+07:00: vmware-view 4320| The given license is NULL or empty.

2019-08-12 20:05:10.185+07:00: vmware-view 4320| cdk_remote_desktop_get_usb_controller: assertion 'CDK_IS_REMOTE_DESKTOP(remote)' failed

2019-08-12 20:05:10.185+07:00: vmware-view 4320| void cdk_usb_controller_set_available(gpointer, gboolean): assertion 'controller != NULL' failed

2019-08-12 20:05:10.185+07:00: vmware-view 4320| multimon disabled, Failing over to fullscreen

2019-08-12 20:05:10.186+07:00: vmware-view 4320| Couldn't redirect the local folders because agent is not ready.

2019-08-12 20:05:11.034+07:00: vmware-view 4320| Desktop env: 0, idle delay: 0

2019-08-12 20:05:11.035+07:00: vmware-view 4320| TaskCombiner: CdkGetLaunchItemConnectionTask(DONE) removed, group task num:0, total task num:0.

2019-08-12 20:05:11.035+07:00: vmware-view 4320| TaskCombiner: SetResult for CdkGetLaunchItemConnectionTask(DONE).

2019-08-12 20:05:14.058+07:00: vmware-view 4320| cdk_pcoip_desktop_present_changed: rmks present is FALSE.

2019-08-12 20:05:48.771+07:00: vmware-view 4320| cdk_remote_desktop_collect_usb_status: usbd is not ready for conn cn=2cba09c8-0e31-4efb-8ace-bb3790adcc25,ou=entitlements,dc=vdiglobal,dc=vmware,dc=int, ignore.

2019-08-12 20:05:48.772+07:00: vmware-view 4320| gdk_pixbuf_from_pixdata() called on:

2019-08-12 20:05:48.772+07:00: vmware-view 4320| Encoding rle

2019-08-12 20:05:48.772+07:00: vmware-view 4320| Dimensions: 32 x 32

2019-08-12 20:05:48.772+07:00: vmware-view 4320| Rowstride: 128, Length: 1281

2019-08-12 20:05:48.772+07:00: vmware-view 4320| Copy pixels == false

2019-08-12 20:05:48.872+07:00: vmware-view 4320| void cdk_pcoip_desktop_set_restore_to_window(CdkRemoteDesktop*): assertion 'CDK_IS_PCOIP_DESKTOP(pcoip)' failed

2019-08-12 20:05:48.973+07:00: vmware-view 4320| void cdk_pcoip_desktop_set_restore_to_window(CdkRemoteDesktop*): assertion 'CDK_IS_PCOIP_DESKTOP(pcoip)' failed

2019-08-12 20:05:49.074+07:00: vmware-view 4320| void cdk_pcoip_desktop_set_restore_to_window(CdkRemoteDesktop*): assertion 'CDK_IS_PCOIP_DESKTOP(pcoip)' failed

2019-08-12 20:05:49.175+07:00: vmware-view 4320| void cdk_pcoip_desktop_set_restore_to_window(CdkRemoteDesktop*): assertion 'CDK_IS_PCOIP_DESKTOP(pcoip)' failed

2019-08-12 20:05:49.275+07:00: vmware-view 4320| void cdk_pcoip_desktop_set_restore_to_window(CdkRemoteDesktop*): assertion 'CDK_IS_PCOIP_DESKTOP(pcoip)' failed

2019-08-12 20:05:49.376+07:00: vmware-view 4320| void cdk_pcoip_desktop_set_restore_to_window(CdkRemoteDesktop*): assertion 'CDK_IS_PCOIP_DESKTOP(pcoip)' failed

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arunshan04
Contributor
Contributor

Dear All,

Can someone provide solution or ask for additional logs. i am happy to provide. I am unable to use the ubuntu systems now.

I am swtiching to windows 10 to connect to my client VDI.

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