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Skyline is available to customers who have an active Production Support or Premier Services contract. Premier Services includes Business Critical Support (BCS), Mission Critical Support (MCS), Healthcare Critical Support (HCS) and Carrier Grade Support (CGS). We need to associate Skyline Collector with Production support or Premier Services Contract. This is termed as associating the support entitlement.
Please follow the below steps to address the issue.
Log In to VMware Cloud Services.
- Enter your My VMware email address.
- Enter your My VMware password.
Create an Organization within VMware Cloud Services and Associate Support Entitlement
For more details refer to page 11 of VMware Skyline Collector Installation and Configuration Guide
If the issue still persists please share the details in the below link to assist further.