Error encrypting csv for Bulk User Mappings in vROPs

[oneilv]

Hey Guys,

I am running vROPS version 7.5 for a customer (vCenter 6.7) and we are using the service discovery adapters to list all the services running within the guest os on all VMs.

I followed the method to Export the csv for the guest user mappings for the VMs and when after entering the login details in the csv, the next step is to encrypt the csv using the gpg command.

However when I issue that command, I get the below error message.

gpg --symmetric filename.csv

can't connect to `/root/.gnupg/S.gpg-agent': No such file or directory

With the above error there is still a file with .gpg extension created however when I apply the bulk user mappings with that file, it fails with the below error:

Failed to read the mapping file: Error decrypting file, the file might not be encrypted

Does anyone know how to fix the can't connect to `/root/.gnupg/S.gpg-agent': No such file or directory error to ensure the encryption actually works?

The same error was also seen when running vROPs 7.0 for the same customer.

Cheers,

Onil Varghese

[daphnissov]

Have you opened a SR on this issue? If not, that'd be the next stop.

[oneilv]

Hi daphnissov​,

A SR is already logged with GSS on this. We tried multiple methods to get this working but we were unsuccessful. GSS have now gathered the logs and raised this issue with the engineering team.

I will chase them for a response soon but engineering does take a while to get back.

I will post further updates once I hear back from them.

Cheers, Onil