10 Replies Latest reply on Jul 5, 2019 7:46 AM by samuelpp

    Can't send Ctrl-Alt-Del to new P2V

    KenMadsen Enthusiast

      used the converter standalone(6.2.0) to P2V lenovo T440P laptop. Conversion successful, but when copied to Win 10 laptop running Workstation 10.0.7, i can't login to the VM.   I can do that for other VMs on the Win 10 system.  Wont respond to ctrl-alt-insert or send ctrl-alt-delete from VM menu.  All postings refer to a correction inside the VM, but without being able to logon, i can't get rid of physical hardware drivers or install vmtools.

       

      I can redo the P2V if necessary, but as it takes hours to convert, I would need reliable suggestions before doing that. 

        • 1. Re: Can't send Ctrl-Alt-Del to new P2V
          continuum Guru
          Community WarriorsUser ModeratorsvExpert

          Same approach as you would use on physical hardware ...
          1. First try to connect via RDP
          if that works uninstall keyboards and reboot.
          If you cant use RDP the less convenient option is to use a Windows 10 LiveCD to boot the VM.
          Load the systemhive of the p2v-ed system on disk and remove drivers that no longer fit manually.
          And by far the easiest variant: try to use Converters "reconfigure system" option again - takes 5 minutes and either works or fails.

          • 2. Re: Can't send Ctrl-Alt-Del to new P2V
            KenMadsen Enthusiast

            I can't RDP - first try logged into the old laptop, but after I took it off the network, i couldn't access it.  The VM is using bridged network, so i I knew how to work out the IP (assuming it gets one before one logs in), I can try.  I don't have CDs and unfamiliar with loading systemhives or the reconfigure for converted.

            • 3. Re: Can't send Ctrl-Alt-Del to new P2V
              wila Guru
              User ModeratorsvExpertCommunity Warriors

              Hi,

               

              It's pretty much always the synaptic drivers causing this.

              Uninstall them before you do the migration.

               

              edit: if the mouse works you could try to use the onscreen keyboard.

              You might also be able to boot into recovery mode (fail the boot 3 times on win10 and it will automatically offer to repair etc..)

               

              --

              Wil

              | Author of Vimalin. The virtual machine Backup app for VMware Desktop Products
              | Vimalin : Automated backups for VMware Fusion and VMware Workstation Professional
              | More info at https://www.vimalin.com
              | Twitter @wilva
              | VMware Wiki at http://www.vi-toolkit.com
              • 4. Re: Can't send Ctrl-Alt-Del to new P2V
                KenMadsen Enthusiast

                The host is Win 10, but the VM is Win 7.  I tried the onscreen keyboard, but that did not send the CtrlAltDel either.  I know the keyboard works ad when I restart the VM, it lands on Win 7's console showing restart options.  Pressing enter on the physical keyboard lets me start Win 7 normally.

                • 5. Re: Can't send Ctrl-Alt-Del to new P2V
                  wila Guru
                  vExpertUser ModeratorsCommunity Warriors

                  OK.

                   

                  Note that a Ctrl+Alt+Del option is available via the menu (VM -> Send Ctrl+Alt+Del )

                   

                  Well if you cannot boot into a safe mode then you might still be able to add an extra usb keyboard and pass it straight to the guest.

                  Not sure if you have to edit the .vmx file for that though as I seem to recall that by default a keyboard is always attached to the host.

                   

                  Yep, for being able to use that trick you have to shut down the vm.

                  Close Workstation and add the following line to the .vmx file using a plain text editor such as notepad.

                   

                  usb.generic.allowHID = "TRUE"

                   

                  Not sure if that allows you to use the keyboard in the guest, but I have a hunch it does.

                  --

                  Wil

                  | Author of Vimalin. The virtual machine Backup app for VMware Desktop Products
                  | Vimalin : Automated backups for VMware Fusion and VMware Workstation Professional
                  | More info at https://www.vimalin.com
                  | Twitter @wilva
                  | VMware Wiki at http://www.vi-toolkit.com
                  • 6. Re: Can't send Ctrl-Alt-Del to new P2V
                    KenMadsen Enthusiast

                    I have already tried all send ctrlaltdel in workstation and ctrl-alt-ins on keyboard.  I can try safe mode  and the edit you suggested

                    • 7. Re: Can't send Ctrl-Alt-Del to new P2V
                      KenMadsen Enthusiast

                      when restarting guest and choosing safe mode, it loads the drivers and dumps me back to thw Win 7 Ctrl-Alt-Del screen, where I cannot execute a send ctrl-alt-del

                       

                      Same story when I added the line into the VMX file

                      • 8. Re: Can't send Ctrl-Alt-Del to new P2V
                        wila Guru
                        vExpertUser ModeratorsCommunity Warriors

                        Well, then I am running out of ideas and it looks like that you will have to rerun the P2V operation after you uninstall the synaptics software and drivers.

                         

                        --
                        Wil

                        | Author of Vimalin. The virtual machine Backup app for VMware Desktop Products
                        | Vimalin : Automated backups for VMware Fusion and VMware Workstation Professional
                        | More info at https://www.vimalin.com
                        | Twitter @wilva
                        | VMware Wiki at http://www.vi-toolkit.com
                        1 person found this helpful
                        • 9. Re: Can't send Ctrl-Alt-Del to new P2V
                          KenMadsen Enthusiast

                          I uninstalled the two synaptics drivers.  At first, I did it from device manager, but despite the indicated reboots it didn't uninstall.  Did it from Programs and they uninstalled.  Redid the P2V and copied it to the Win 10 laptop.  It sent the ctrl-alt-del from the workstation toolbar on the first try.

                           

                          Now I can remove all the other physical drivers and other lenovo utils and install vmtools

                           

                          thanks wila

                          • 10. Re: Can't send Ctrl-Alt-Del to new P2V
                            samuelpp Lurker

                            Use the on-screen keyboard - but use the following key combination:

                             

                            Ctrl + AltGr + Del

                             

                            It will work!