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ccnasaurabh1
Enthusiast
Enthusiast

Unable to register for exam

Hi All

I am unable to register my exam due to below error.  I have exchanged many emails with vmware and pearson team but still not resolved.

I have contacted on 0008004401837 and they just suggest to send an mail on pvapcustomerservice@pearson.com with error screenshot but no one is responding with appropriate solution.

Error-

Code: PVU
Message: ERROR_VUE_WIDE_BLOCK

Raised SR with VMware -

SR no- Support Request #19276208807.

They confirmed issue resolved but still i am unable to register for exam and no one is responding. I am facing this issue since long time.

Confirmation mail-

From: Certification Operations <certification@vmware.com>

Sent: Tuesday, July 2, 2019 4:01 PM

To: Tripathi, S. E. <s.e.tripathi@accenture.com>; pvapcustomerservice@pearson.com

Subject: Re: [External] Case 19276208807: Unable to register my exam [ ref:_00D409hQR._5002H1AIHgj:ref ]

** Please do not change the subject line of this email if you wish to respond. **

Hi Saurabh,

I would like to follow up on the Support Request #19276208807.

I would like to inform you that the issue has been resolved.

Please try registering for the VCP CMA Exam and let us know the status.

We are unable to contact you on 9717055141. Please let us know your best call back number and time to reach.

Regards,

Sajith Mohamed

VMware WW Certification Advocate 

PH + 1-866-377-4710 [North America] 

FAX +1 650-739-0499 [North America]

So anyone help me where i need to go and to whom i need to contact ? 

Thanks

Saurabh Tripathi

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4 Replies
daphnissov
Immortal
Immortal

Your going to have to continue working with Pearson on this since we have no ability to look into their scheduling systems.

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ccnasaurabh1
Enthusiast
Enthusiast

I am chasing them since last 4-5 weeks and they are just sending an email to check it again.  Not sure to whom i need to contact now.

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scott28tt
VMware Employee
VMware Employee

Moderator note: Moved to VCP


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Although I am a VMware employee I contribute to VMware Communities voluntarily (ie. not in any official capacity)
VMware Training & Certification blog
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scott28tt
VMware Employee
VMware Employee

From a Google search for ERROR_VUE_WIDE_BLOCK, I found this:

Unfortunately this means that Pearson VUE has put a block on your account, this is usually done automatically by their system due to too many invalid payment attempts. To remove this block you will need to call Pearson VUE Customer Service and verify your details. The block will then be removed and you can then proceed with booking the exam, or you can ask the agent if it's possible to book the exam for you.

Here's the contact page: https://home.pearsonvue.com/vmware/contact


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Although I am a VMware employee I contribute to VMware Communities voluntarily (ie. not in any official capacity)
VMware Training & Certification blog
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