Ruby Error during Install/upgrade to 2.13.1

[Super6VCA]

Trying to upgrade to 2.13 from 2.11 and now getting an error during install.

App Vol Manager - InstallShield Wizard

Error Generating self-signed certificate

See log\generate_cert.log for details

In that log this is the error i get...

C:/Program Files (x86)/CloudVolumes/Manager/ruby/lib/ruby/site_ruby/2.2.0/rbreadline.rb:1097:in `<module:RbReadline>': HOME environment variable (or HOMEDRIVE and HOMEPATH) must be set and point to a directory (RuntimeError)

Any Ideas?   Thanks!

[ChakriA]

Hi Super6VCA,

Could you please let me know if you have a environment variable "HOME" set.

What is the value it is set to?

[Super6VCA]

i tried to set it manually and that did not work either.  Tried to set HOME, HOMEPATH, and HOME DRIVE.

HOME set to C:\users\%username%

[ChakriA]

Is there any application which has dependency on "HOME" environment variable?

If not could you please try to remove that env variable and then try to install/upgrade

[jgemcs]

Hi,

same Error here during fresh Installation Version 2.13.3

Fresh Installation, Windows Server 2016:

#### Create log folders

#### Generating nginx server ssl certificate

C:/Program Files (x86)/CloudVolumes/Manager/ruby/lib/ruby/site_ruby/2.2.0/rbreadline.rb:1097:in `<module:RbReadline>': HOME environment variable (or HOMEDRIVE and HOMEPATH) must be set and point to a directory (RuntimeError)

from C:/Program Files (x86)/CloudVolumes/Manager/ruby/lib/ruby/site_ruby/2.2.0/rbreadline.rb:17:in `<top (required)>'

from C:/Program Files (x86)/CloudVolumes/Manager/ruby/lib/ruby/site_ruby/2.2.0/rubygems/core_ext/kernel_require.rb:55:in `require'

from C:/Program Files (x86)/CloudVolumes/Manager/ruby/lib/ruby/site_ruby/2.2.0/rubygems/core_ext/kernel_require.rb:55:in `require'

from C:/Program Files (x86)/CloudVolumes/Manager/ruby/lib/ruby/site_ruby/2.2.0/readline.rb:10:in `<module:Readline>'

[sjesse]

Are you running the manager installer with administrative rights?

[sjesse]

Also, when I went from 2.10 to 2.13 I could never jump versions. I had to go to 2.11, to 2.12 to 2.12.2 to 2.13. they made some big changes in 2.12 which might be that HOME directory. I've never seen an upgrade path spelled out, but there might need to be one.

[EMort]

This is a result of how Ruby looks at the HOME settings. If your HOME directory points to a network share, you'll need to change it to a local location or use the local Admin account to get the installer to work correctly.

[kaliyan]

are you able to fix this issue?