Hello there,
I have 2 different installation of VCSA 6.5 . Everything fine except one of VCSA doesnt have Update Manager on HTML5 gui. Here is some screenshots about this issue. Any fix about this ?
Best regards,
Did you check in the vCSA where VUM is missing that the service is started?
Offcourse because VUM is working on Flash gui side. Also i noticed with screenshots there is no plugin called VUM on the affected side
Can you check if both the VCSA 6.version are same ? I believe from 6.5 U2d onwards most of the VUM options came up .
If both are same version then we have to check the /var/log/vmware/vsphere-ui/logs/vsphere_client_virgo.log .
Thank you for your answer. I have uploded version info screenshots and yes both VCSA has same version.
in /var/log/vmware/vsphere-ui/logs/vsphere_client_virgo.log which log should i have to look for ?
From /var/log/vmware/vsphere-ui/logs/vsphere_client_virgo.log filter for "com.vmware.vum.client" . This would give us information on what is happening around Update Manager. Share any errors .
If you can share the vsphere_client_virgo.log ; would be easier for us.
Regards,
AJ
Take snapshot and backup's before doing this step.
[2019-06-01T23:31:05.391Z] [WARN ] vice-extension-mngr-pool-263 70000893 100059 200006 com.vmware.vise.extensionfw.impl.PackageManifestParser Plugin id mismatch between the registered extension key (com.vmware.vcIntegrity.vcIntegrity)
and the id specified in plugin-package.xml (com.vmware.vumclient). The registration id will be used but you should keep them in sync.
[2019-06-01T23:31:05.397Z] [ERROR] vice-extension-mngr-pool-263 70000893 100059 200006 com.vmware.vise.extensionfw.ExtensionManager Unable to deploy the plugin: com.vmware.vcIntegrity.vcIntegrity as a plan archive. java.io.IOException: Permission denied
Replace the files com.vmware.vum.client-6.5.0 from working vcsa to non-working vcsa and provide the right permissions.
root@vcsa [ /etc/vmware/vsphere-client/cm-service-packages/com.vmware.cis.vsphereclient.plugin ]# ls -ltrh
total 12K
drwxr-xr-x 3 vsphere-client users 4.0K Apr 24 05:47 com.vmware.fallback.mixed-6.5.0
drwxr-xr-x 3 vsphere-client users 4.0K Apr 24 05:47 com.vmware.vum.client-6.5.0
drwxr-xr-x 3 vsphere-client users 4.0K Apr 24 05:47 com.vmware.vcIntegrity.vcIntegrity-6.5.0
Regards,
AJ
Forgot to mention ; you have to restart the update manager service.
Also all the files inside /etc/vmware/vsphere-client/cm-service-packages/com.vmware.cis.vsphereclient.plugin/com.vmware.vum.client-6.5.0should have right permissions.
Still seeing the same :-
[2019-06-10T12:45:47.702Z] [WARN ] vice-extension-mngr-pool-108 70000007 100004 200001 com.vmware.vise.extensionfw.impl.PackageManifestParser Plugin id mismatch between the registered extension key (com.vmware.vcIntegrity.vcIntegrity)
and the id specified in plugin-package.xml (com.vmware.vumclient). The registration id will be used but you should keep them in sync.
[2019-06-10T12:45:47.706Z] [ERROR] vice-extension-mngr-pool-108 70000007 100004 200001 com.vmware.vise.extensionfw.ExtensionManager Unable to deploy the plugin: com.vmware.vcIntegrity.vcIntegrity as a plan archive. java.io.IOException: Permission denied
After i replaced folder with new one , fixed permissions with chown -R and rebooted vcsa.
Log an SR with VMware Support and upload the VCSA logs to SR . Provide SR here .
Also mention the last history of upgrades performed to the VCSA .
Regards,
AJ
Hello again ,
What do you mean about SR ?
Best regards,
File a Support Request with VMware
Thank you for your all great support.