VDI Desktop Blank screen with Blue Color

[loaded]

Hallo Community,

I think I'm not able to properly troubleshoot this problem.

This is unique to the few user. Curently only 2 or 3 users are facing this problem.

I would really appreciate if some kind of guidance is provided by the expert here.

Problem description

User logs into VDI desktop. He see screen which is blue in color. I state this because it is not BSOD.

Nothing happens for 30 minutes. After that session gets terminated as PCoIP is timeout.

What I have tried so far

1. Reset user profile
2. Change the protokol from PCoIP to Blast
3. Check the view logs.
4. Check the machine logs
5. Assign user to dedicated desktop

As this is floating desktop, everytime user gets different desktop. I see following message

The pending session on machine VDI-Desk-01 for user contoso\Mike has expired

.

what things I should check? Please advise.

[MrCheesecake]

I'm assuming you're on Win10.

Are you using AppVol (Application Volumes) in your environment?  I've experienced similar issues when things aren't configured/working quite right.  Also, are you using anything for profile management such as Persona Management or UEM?

[ctcbod]

If you've not tried this, try to see what windows  is doing (assuming windows is the OS) by turning on verbose login messages.  You can you this via a GPO (computer policy -> admin template -> system -> display highly detailed status messages.  It should let you see where your VDI session is hanging at login.

[loaded]

Thanks for your answer

but we are using none of it.

In fact we are using windows7 .

[loaded]

Since it is one big pool. i have to enable and do lot of change management before I can follow below.

[BenFB]

Please review Confirming that the userinit string is configured properly (1028975) and confirm that the userinit string is correct on the parent.