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jhyiesla
Contributor
Contributor

Updated the appliance from 2.0.0.1 to 2.1.0.0. When I go into the IP:5480 console where I did the update, it shows that I'm updated to 2.1.0.0. When I go into the admin console, it still says I'm running the older version.

So, I updated the appliance from 2.0.0.1 to 2.1.0.0. When I go into the IP:5480 console where I did the update, it shows that I'm updated to 2.1.0.0.  When I go into the admin console, it still says I'm running the older version.

Did I miss something?

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sri_vmware
VMware Employee
VMware Employee

Hi jhyiesla,

Kindly refresh it should show the latest version as 2.1. Also in advisor it would take couple of hours before it shows the version as 2.1

Sincerely
Srikanth HS
Skyline Support Moderator
jhyiesla
Contributor
Contributor

yes, it now show correctly. Two of my vCenters are reporting OK, but the one is still red. I've attempted to restart it again.

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jhyiesla
Contributor
Contributor

I've used the link you provided to send my info.

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Aditya2018
VMware Employee
VMware Employee

Hello Jhyiesla,

The previous session established by Skyline collector may no longer be active, you will to re-authenticate the session.

Just go to the Skyline Admin page and edit the vCenter configuration, enter the password again and update, it should resolve the issue.

If the issue persists further, please share the screenshot or error message when trying to update the password.

Sincerely, Aditya Gottumukkala Skyline Skyline Moderator VMware Inc
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jhyiesla
Contributor
Contributor

I've got the root password reset OK. I still have one vcenter showing as red and when I try and re-enter the password, it says it's expired.. but I've used the same user for all of the vCenters and set them up all about the same time. How would I reset the PW on the vCenter account user for skyline or set it to not expire?

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Aditya2018
VMware Employee
VMware Employee

Hello Jhyiesla,

Logon using the same user account to the Webclient of the vCenter, you should get an prompt to reset the password.

If it dose not work, you need to logon using SSO admin user and reset the password.

If the user is an Active Directory account, you will need to reset at AD level.

If the user account is an vSphere SSO user, you can change the password policy in vCenter advanced options, when logged in as SSO admin. This would be applicable for all the SSO domain accounts.

Sincerely, Aditya Gottumukkala Skyline Skyline Moderator VMware Inc
jhyiesla
Contributor
Contributor

Apparently I'd just forgot the Skyline user for that vCenter's password. I removed the local user and readded them and went back to the Skyline console and was able to reactivate that vCenter.

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