Trouble adding vCenter to Skyline - Http failure response for https://10.1.0.175/api/v1/manage/collection?auto=false: 500 Internal Server Error

[s_simon]

Hi,

I am getting the abive error when trying to add a vCentre into Skyline.

I have follow all the other stes posted including FQDN and using .vsphere.local as opposed to my AD domain but still get errors.

Any Idea's?

[AjayChananaVMwa]

Hi S_Simon,

Welcome to Skyline Communities.

From the error it looks that skyline is not able to communicate to vCenter or PSC server.

Could you please check if we able to ping PSC and vCenter from Skyline appliance and port is reachable.

curl -v telnet//PSC-FQDN 7444

curl -v telnet//vCenter-IP 443

Go to vCenter advanced confirgraton and search SSO to find PSC information.

This may also require some additional troubleshooting. I would request to share your details here, so we can get back to you.

Additional Troubleshooting Steps:-

1. Recommended to use FQDN
2. From Skyline we should able to resolve FQDN to vCenter and PSC via ping.
3. Check for Syntax of advanced options as its case sensitive.
4. Go to vCenter advanced confirgraton and search SSO to find PSC information.
5. You may also try adding PSC information without ":7444"  port information. https://psc1.gsslabs.org:7444/sso-adminserver/sdk/

[s_simon]

Hello,

Sorry for the delay. I will check over the information and get back to you.

[s_simon]

Hey Ajay,

I have tried all that and it still fail's.

I can ping from the SKyline Server using the root details and did an nslookup on the IP of the vCentre everything comes back okay unfortunatly.

Are we able to have a webex?

Many Thanks,

[AjayChananaVMwa]

Hi S_Simon,

Please provide your contact details here, so we can get back to you.

[s_simon]

Thank you. just replied

[AjayChananaVMwa · Accepted solution]

Hi @s_simon,

We were unable to reach you on the email id which you had shared and received bounce email.

Error Details

Reported error: 550 5.0.350 Remote server returned an error -> 550 Callout verification failed:;550 5.7.511 Access denied, banned sender[X.X.X.X]. To request removal;from this list please forward this message to;delist@messaging.microsoft.com. For more information please go to ;http://go.microsoft.com/fwlink/?LinkId=526653. AS(508);[DB5EUR01FT038.eop-EUR01.prod.protection.outlook.com] DSN generated by: MN2PR05MB6559.namprd05.prod.outlook.com Remote server: fwd2.hosts.co.uk

Let us know if there is an alternate way to reach you out.  You may provide us, your details in below link.

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[AjayChananaVMwa]

Hi Simon,

This is to inform you that we are about to archive this thread as its been inactive for quite long.

We request to share the resolution if your issue is resolved.