I've just pushed out a fresh deployment of UEM 9.7, with a W7 template. I'm seeing he following errors in the flex logs, and logon times are painful as a result.
2019-04-29 14:05:38.905 [DEBUG] Found 'FlexDebug.txt' - changed log level to DEBUG
2019-04-29 14:05:38.905 [INFO ] Starting FlexEngine v9.6.0.855 [IFP#00e110cd-T5>>]
2019-04-29 14:05:38.905 [INFO ] Running as Group Policy client-side extension
2019-04-29 14:05:38.905 [INFO ] Performing path-based import
2019-04-29 14:05:38.910 [DEBUG] User: DOMAIN\vditest, Computer: COMPNAME, OS: x64-win7 (BuildNumber 7601, ServicePack 1, SuiteMask 100, ProductType 1/30, Lang 0409, IE 11.0.9600.19326, VMware VDM 7.8.0, UEM 9.6.0.855, ProcInfo 1/2/2/2, UTC+01:00D), PTS: 1584/2020/1CT
2019-04-29 14:05:38.910 [DEBUG] Profile state: roaming (0x00000014)
2019-04-29 14:05:38.910 [DEBUG] Recursively processing config files from path '\\domain.com\DFS\UEMProdConfig\general'
2019-04-29 14:05:38.910 [DEBUG] Using profile archive path '\\domain.com\DFS\UEMProfiles\systemsvdi\Archives'
2019-04-29 14:05:38.910 [DEBUG] Last modified dates will be restored
2019-04-29 14:05:38.910 [DEBUG] Logging to file '\\domain.com\DFS\UEMProfiles\systemsvdi\Logs\Flex-Log.txt'
2019-04-29 14:05:38.910 [DEBUG] Log file will be overwritten when larger than 512 kilobytes
2019-04-29 14:05:38.910 [DEBUG] Certificate support for mandatory profiles is enabled
2019-04-29 14:05:38.915 [DEBUG] Setting import status flag
2019-04-29 14:05:38.915 [INFO ] Modifying profile state (certificate support)
2019-04-29 14:07:38.946 [DEBUG] Error instantiating service object (0x80080005)
2019-04-29 14:07:38.946 [ERROR] SetProfileState() cannot access Flex Service -- aborting
2019-04-29 14:07:38.946 [ERROR] Error modifying profile state: 80004005
2019-04-29 14:09:38.972 [DEBUG] Error instantiating service object (0x80080005)
2019-04-29 14:13:39.036 [DEBUG] Error instantiating service object (0x80080005)
2019-04-29 14:13:39.036 [ERROR] Error 0x000006d9 deleting application blocking configuration (0/'')
2019-04-29 14:15:39.055 [DEBUG] Error instantiating service object (0x80080005)
2019-04-29 14:15:39.055 [ERROR] Error 0x000006d9 deleting privilege elevation configuration (0/'')
2019-04-29 14:15:39.100 [DEBUG] Skipping disabled UEM import task ('Delete Windows 5.x Start Menu.xml')
I can't find any references to these errors online, and can't think of anything that would cause this issue. Any ideas appreciated.
All good suggestions - managed to get to the bottom of it; anti-virus!
Uninstalled AV in the image, and all works well, so ultimately it's a case of adding the necessary exclusions.
Thanks for the suggestions and taking the time to reply
Hi alsmk2,
That error message indicates that UEM's service is not installed, or not installed correctly. Also, you mentioned UEM 9.7, but the log file indicates UEM 9.6... Probably good to check your install.
Thanks - had just spotted the version a few mins ago too. Pushing out a pool with the 9.7 agent now.
I'd be surprised if it was down to the agent version though, as it's normally backward compatible to quite a few versions. Hopefully the agent re-install at 9.7 will sort it out.
No joy - exactly the same error on 9.7
Do you experience the same with the previous image? Any changes in configuration that may have impact?
Do you apply any security hardening on this image? The error seems to indicate "access denied", but that could be red herring.
In your base image, does the UEM service seem to be running normally? Can you stop it and restart it?
All good suggestions - managed to get to the bottom of it; anti-virus!
Uninstalled AV in the image, and all works well, so ultimately it's a case of adding the necessary exclusions.
Thanks for the suggestions and taking the time to reply
Have you figured out the exclusions needed? I have flexengine and the entire immidio directory excluded, but I'm still getting 5+ minutes logging in to a new session.
Was hoping for a follow up here alsmk2 if you're still browsing this forum?