VMware Horizon Community
niceguy001
Enthusiast
Enthusiast

connection server 7.5.1 cannot load web?

i'm using a brand-new deployed horizon version 7.5.1 (with vsphere 6.7U1) and had installed connection service on windows server 2016(virtual machine).

however, no matter how hard I tried, I could not use any browsers(chrome, firefox...etc) to browse the web of connection server.

neither IP address or domain name can work, even the localhost can't link to it. the only thing showed on browser is totally a blank, as shown below:

pastedImage_0.png

indeed i've tried to browse the web of connection server at the server itself but still could not be loaded.

The most strange thing is: the "Horizon 7 Administrator Console" which is installed on the connection server is able to open the web and i can configure other tasks through it.

does anyone know why? why can't the IP address and domain name of connection server work on browsers?

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mchadwick19
Hot Shot
Hot Shot

Hello,

Are you trying to connect via a CNAME or Hostname that is not in the certificate of the connection server?

Try doing this: VMware Knowledge Base

VDI Engineer VCP-DCV, VCP7-DTM, VCAP7-DTM Design
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niceguy001
Enthusiast
Enthusiast

i'm always trying the IP address of connection server to connect it, however the browser shows blank.

the knowledge base 2144768 did not solve my issue after i tried adding add locked.properties file to the config. folder and reboot.

so weird...

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mchadwick19
Hot Shot
Hot Shot

EDITED (not enough coffee yet)... Firefox doesn't ship with it's own Flash, do you have adobe flash installed and updated. Otherwise try using Chrome which has it's own built-in flash plugin (pepperflash) after putting in the locked.properties.

Usually when you see that black screen the browser can't start the flash plugin.

VDI Engineer VCP-DCV, VCP7-DTM, VCAP7-DTM Design
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niceguy001
Enthusiast
Enthusiast

honestly, the flash was enabled in the firefox, I checked it in the add-ons and tried to open the connection server administrator webpage in the browser again and again with caution.

I'll try to figure this out but for now it is truly an annoying and strange bug.

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