Welcome to Skyline community!
Please try below steps and share the output.
- Check if we are able to ping vrops from skyline appliance?
- Check if we are able to resolve vrops FQDN from skyline appliance?
- Do we have a default or custom certificate?
- Please check vrops certificate information if the "Subject Alternate Name" is configured with FQDN or IP address.
- Try to configure vrops with the information available from SAN (FQDN/IP).
Further, if you still face challenges, let us know if we can setup webex, I would request to provide your contact details in below smart sheet to proceed.
1 person found this helpful
We had similar issue.
Skyline user password expired in vROM.
The solution was to log in with skyline user in vROM and change the password.
I hope it helps.
I'm getting the same error.
From the Skyline appliance, I can ping the vRops server by IP, and by FQDN (yes it resolves)
I can log in to vRops with the Skyline service account (set up as Read Only role in vRops)
I tried IP and FQDN in the Skyline "Add vRealize Operations" screen
(note: strangely enough, set up vSphere with FQDN as IP was failing)
I do get the yellow "Certificate thumbprint" message with either the IP or FQDN
I get a different error if I enter "domain\user" vs "user@domain"
If I enter user@domain with a bad password, I'm back to the "Endpoint test failed ...." error.
I get the same error if I use my personal account that can log into vRops.
Welcome to Skyline Communities!
There is known issue, if we are adding VROPS with read-only account.
To work around this issue please add vrops with a default admin account.
Once added, you can change the user from admin to read-only account.
I'm still getting the same error.
I gave it a bit of time, and I logged in to vRops again with the account.