no entitlements available

[ikbarbero]

Hi,

I tried to deploy Skyline but after request access and register the system search an entitlement but cannot fin it. We have an EA with production support level so I think that we are entitled to use Skylane after reading faqs.

I tried to setup also via my.vmware.com instead cloud.vmware.com but at the end it redirects me to the same portal.

Could anyone help me to associate the EA entlement to my account?.

Best Regards,

Iker.

[kishorenelvagal]

Hello ,

Welcome to VMware communities.

We understand that you are unable to deploy Skyline and that you are experiencing issues while associating support entitlements.

You have the right information from the FAQs and you should be able to deploy Skyline if you have production support agreement.

I have requested more information over a personal message to help us resolve the issue.

[ikbarbero]

I've sent you the details over pm.

Thank you for your support.

[kishorenelvagal · Accepted solution]

Hello ,

We received all the necessary information through personal messaging. We thank you for specifically mentioning that the support contract was obtained from your OEM .

We currently do not offer Skyline for ASP (Authorized Service Providers) contract.

We are currently working towards adding ASP users to Skyline umbrella and we will have a post on communities as soon as we do.

[ikbarbero]

Hi,

Thank you for the answer. I hope the limitation will be lifted soon as I really think that Skyline is a very important improvement in vCenter and ESXi support

Regards,

Iker