Cloud Pod with two Pods, can users be managed with a single URL?

[matthewgONCU]

We have a small View environment with around 80 linked clone vms. We are looking to expand to our DR facility as well. The plan is to have enough compute and storage at each location to provide enough in case either site fails. But we don't want DR just sitting. I created a Pod for DR and did a round robin DNS record (since we are only do local connections) to hit either a connection server at main or dr (4 in total 2 at each site) Everything is working fine, but since the connection server that a user will connect to is random (and we want it that way), if we need to do any management with that user, we have to log into a connection that the user is logged into and since we have two pods, we have to log into both to find the user. Is there anyway to log into one and see all logged in users? If we log into a connection server, we can only see the users that are connected to that pod.

[nburton935]

Are your pools linked via Global Entitlements? Global entitlements are sync'd throughout your sites and allow each local pool to be associated with the same global entitlement. This is one of the main advantages of using Cloud Pod Architecture. You entitle users via Global Entitlement versus individual pool; don't do both or your users will see two icons. Leave the pools with no entitlements.

With Global Entitlements, you will be able to see your users sessions across other pods when using the "Search Sessions" feature since that data is synchronized.

[matthewgONCU]

The pools are linked by global entitlement and users have no issue logging in. The global entitlement is working as I've tested running out of desktops and the logged into the cs at a site with no desktops and redirected to the other site. However if helpdesk has disconnect a user or put a machine in maintenance mode they will have to log into the connection server at the pod level and since we aren't using home sites, they will have to be logged into both. I haven't found another way around this.

[nburton935]

What version of Horizon are you on? Is your helpdesk using the /helpdesk (Helpdesk) or /newadmin (Horizon Console) URL after the connection server name to access the helpdesk tool?

I believe 7.5 introduced the new "Horizon Console" that replaced the helpdesk. Perhaps that is when global entitlements started becoming viewable for that tool.

[sjesse]

Horizon Console, is replacing the flash horizon administrator version at one point, the helpdesk I beleive is going to stay the same or improve.

[matthewgONCU]

This is a new environment in test and we are current with 7.8. Sadly we aren't on enterprise so we do not have a help desk license (or instant clones ). Helpdesk is just navigating to /admin currently.

[sjesse]

Outside of global entitlements pods are isolated. so if your looking for desktops that are in maintence mode its only available from my knowledge in each pool. What you can do to monitor the state is using something like the following powershell script

GitHub - vCheckReport/vCheck-HorizonView: vCheck for Horizon View

I run this daily and you get results and statuses for for each pool

which you can then react based on this report for any ones that are in a state that you don't expect

[matthewgONCU]

It's not so much for monitoring which desktop are in maintenance mode, it's helpful if there is a problem desktop to get the user out, place it in maintenance while they log into another desktop (to ensure they don't log back into the same desktop), then refresh the desktop. If only we had instant clones...

[sjesse · Accepted solution]

Even with the enterprise license there isn't much you can do, at least I've seen, until I found that vcheck we had to check our DR pod daily to make sure no one was in there(we set ours up with home sites). For what your mentioning there isn't a unified interface, yet, but I hope its coming. They just recently added the ability to sees the statuses of the remote pods, so has the horizon console gets better I'm hoping for a unified interface.