Skyline Advisor: Issue with validating your login credentials against our backend database.

[jameywrk]

Attempting to register my environment with skyline but have hit a hard stop.

I receive the following error, which directs me here.

There was an issue with validating your login credentials against our backend database.

For Premier Services entitled customers (BCS/MCS/HCS/Telco), please file a Support Request under Product "Skyline Advisor" to get assistance: https://www.vmware.com/group/vmware/get-help/

For Production entitlement support customers, please proceed to the Skyline communities for assistance: https://communities.vmware.com/community/vmtn/skyline​

Let me know if I can do anything to help.

Thanks,

Jamey

[Narasimha_Pras1]

Hi Jamey,

Welcome to Skyline community. Please share your details using the below link, I will verify and update you shortly.

VMware Skyline Community - Smartsheet.com

[Narasimha_Pras1]

Hi Jamey,

Thank you for sharing the details. We need a web ex session to work on this issue. Please let me know your availability, so that I can e mail you the web ex link.

[Narasimha_Pras1 · Accepted solution]

Hi Jamey,

We need a web ex session to work on this issue. Please let me know your availability, so that I can e mail you the web ex link.

[jameywrk]

It seems to have suddenly started working.

[Narasimha_Pras1]

Thank you for the update, feel free to contact us if you need any help.