There was an issue with validating your login credentials against our backend database.

[TechTimeWithTiM]

"There was an issue with validating your login credentials against our backend database" is the error message I receive when I attempt to login to the Skyline Advisor. I was able to create the organization and set up the collector without any issues.

Tim

[sri_vmware]

Hi TechTimeWithTiMMaY,

Welcome to communities. Usually, it takes up to 48 hours before you could login to the advisor. In the meanwhile kindly share the details below so that we can also validate from the backend.

VMware Skyline Community - Smartsheet.com

[Narasimha_Pras1]

Hi,

Thank you for sharing the details. I have verified the collector status and it is working fine. It may take some time to complete the analysis of gathered data and once done, you will see findings and recommendations in the Advisor.

[Narasimha_Pras1]

Hi,

Please let us know if everytyhing is working fine now, update us in case you need any assistance.

[Narasimha_Pras1 · Accepted solution]

Hi,

I have verified that the findings and recommendations are accessible now.