4 Replies Latest reply on Feb 23, 2019 8:10 PM by mjha

    Error upgrading vRA 7.4 to 7.5

    mjha Hot Shot
    vExpert

      Hello All.

       

      I am trying to upgrade vRA from 7.4 to 7.5 using vRSLCM and this task is failing again and again with below error:

       

      2019-02-15 09:43:06.480 INFO  [myScheduler-4] c.v.v.l.u.RestHelper -  -- GET http://localhost:8080/suite/status/f5f3f34a-2f9f-4959-b8fd-8aa68ce27964: 200 null

      2019-02-15 09:43:06.500 INFO  [pool-2-thread-1] c.v.v.l.d.v.v.g.VsphereGuestOSOperation -  -- File Path /opt/vmware/var/log/vami/updatecustominfo

      2019-02-15 09:43:06.500 INFO  [pool-2-thread-1] c.v.v.l.d.v.v.g.VsphereGuestOSOperation -  -- Local file /var/lib/vlcm/server/temp/vra-va01.ionoinc.local//updatecustominfo/update-status

      2019-02-15 09:43:06.500 INFO  [pool-2-thread-1] c.v.v.l.d.v.v.g.VsphereGuestOSOperation -  -- Download URL returned : https://172.16.31.18:443/guestFile?id=136&token=525f4859-38ed-d8fe-3d37

      -7e4d006dc7d6136

      2019-02-15 09:43:06.559 INFO  [pool-2-thread-1] c.v.v.l.u.DownloadHelper -  -- Download URL : https://172.16.31.18:443/guestFile?id=136&token=525f4859-38ed-d8fe-3d37-7e4d006dc7d6136

      2019-02-15 09:43:06.739 INFO  [pool-2-thread-1] c.v.v.l.u.DownloadHelper -  -- Started writing input stream to the file '/var/lib/vlcm/server/temp/vra-va01.ionoinc.local//updatecustominfo/u

      pdate-status'.

      2019-02-15 09:43:06.740 INFO  [pool-2-thread-1] c.v.v.l.u.DownloadHelper -  -- Finished writing input stream to the file '/var/lib/vlcm/server/temp/vra-va01.ionoinc.local//updatecustominfo/

      update-status'.

      2019-02-15 09:43:06.747 WARN  [pool-2-thread-1] c.v.v.v.c.h.i.HttpConfigurationCompilerBase$ConnectionMonitorThreadBase -  -- Shutting down the connection monitor.

      2019-02-15 09:43:06.747 INFO  [pool-2-thread-1] c.v.v.l.d.v.h.VraInstallHelper -  -- Download update status content : true

      2019-02-15 09:43:06.747 INFO  [pool-2-thread-1] c.v.v.l.d.v.h.VraInstallHelper -  -- update-status fileContent : Update failed (code 1-1). Check logs in /opt/vmware/var/log/vami or retry up

      date later.

      2019-02-15 09:43:06.748 INFO  [pool-2-thread-1] c.v.v.l.d.v.h.VraInstallHelper -  -- Checked file content but upgrade completed message not found, Marking result as false

      2019-02-15 09:43:06.748 WARN  [VLSI-client-connection-monitor-0] c.v.v.v.c.h.i.HttpConfigurationCompilerBase$ConnectionMonitorThreadBase -  -- Interrupted, no more connection pool cleanups

      will be performed.

      2019-02-15 09:43:06.749 INFO  [pool-2-thread-1] c.v.v.l.u.f.FileUtil -  -- Directory is deleted : /var/lib/vlcm/server/temp/vra-va01.ionoinc.local/updatecustominfo

      2019-02-15 09:43:06.759 INFO  [pool-2-thread-1] c.v.v.l.u.f.FileUtil -  -- Directory is deleted : /var/lib/vlcm/server/temp/vra-va01.ionoinc.local

      2019-02-15 09:43:06.759 ERROR [pool-2-thread-1] c.v.v.l.c.v.t.u.VraUpgradeTask -  -- Failed to upgrade VRA VA

      2019-02-15 09:43:06.760 INFO  [pool-2-thread-1] c.v.v.l.p.a.s.Task -  -- Injecting task failure event. Error Code : 'LCMVRACONFIG50033', Retry : 'true', Causing Properties : '{ CAUSE ::  }'

       

       

      com.vmware.vrealize.lcm.common.exception.EngineException: Failed to upgrade VRA VA

              at com.vmware.vrealize.lcm.core.vra70.task.upgrade.VraUpgradeTask.execute(VraUpgradeTask.java:191) [lcm-vraplugin-core-2.0.0.jar:?]

              at com.vmware.vrealize.lcm.platform.automata.service.Task.retry(Task.java:80) [lcm-automata-service-2.0.0.jar:?]

              at com.vmware.vrealize.lcm.platform.automata.core.ExecutionTask.run(ExecutionTask.java:39) [lcm-automata-core-2.0.0.jar:?]

              at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) [?:1.8.0_181]

              at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) [?:1.8.0_181]

              at java.lang.Thread.run(Thread.java:748) [?:1.8.0_181]

       

      vRA pre-upgrade checks passes, but actual upgrade fails at 67%

       

      I even patched my LCM appliance to 2.0.0 Patch 2 (Build 10150522), but still no luck.

       

       

      I am consulting vrlcm-server.log for analysis.

       

      Has anyone seen this error before. Also is there any other log file which will give me more insights on why upgrade task is failing.

       

      Regards,

       

      Manish Jha

      Please consider marking this answer "correct" or "helpful" if you think your query have been answered correctly.

      Manish Jha | Operations Support Engineer | vCloud Air Operations

      vExpert 2015-17 | vExpert-NSX | vExpert-Cloud | VCAP6-DCV | VCP6-DCV | RHCE-7

      Website : http://vstellar.com