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30hotham
Contributor
Contributor

vCenter Server Appliance install success loop

Hi all,

I have a VCSA 6.5u2 which was built from scratch (not upgraded). It functions fine in every way except for the management interface at port 5480. When I browse to the management interface I receive the tail end of the setup wizard with the close button. The close button does nothing nor does rebooting the server. I've also tried to force the URL to: https://my.domain.net.au:5480/#/login?locale=en but it just reverts to the installer complete page.

At the moment this isn't causing any issues but I don't want to have this in my way when I have an urgent production problem.

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5 Replies
30hotham
Contributor
Contributor

Any suggestions?

I've found the following in vami.log. The error regarding firewall.conf may be false as our other VCSA 6.5 doesn't have that file either.

2019-02-18T01:28:34.049 [30226]INFO:root:id=getUpgradeStatus, action=query

2019-02-18T01:28:34.049 [30226]DEBUG:filelock:Acquiring lock /tmp/vmw-deploy-deploy_status.lck.upgradeLock

2019-02-18T01:28:34.049 [30226]INFO:root:flow is: ['upgrade-import', 'firstboot', 'upgrade-export', 'upgrade-precheck']

2019-02-18T01:28:34.049 [30226]INFO:root:upgrade-import: , ,

2019-02-18T01:28:34.049 [30226]INFO:root:firstboot: succeeded, 100, Starting VMware Performance Charts...

2019-02-18T01:28:34.049 [30226]INFO:root:getDeployDetails: firstboot: firstboot, 100, Starting VMware Performance Charts...

2019-02-18T01:28:34.049 [30226]INFO:root:stage is in-progress, loading full JSON

2019-02-18T01:28:34.049 [30226]DEBUG:filelock:Releasing lock /tmp/vmw-deploy-deploy_status.lck.upgradeLock

2019-02-18T01:28:34.049 [30226]INFO:root:Response :

<response><locale>en-US</locale><requestid>getUpgradeStatus</requestid><value actions="enabled" id="status">firstboot</value><value actions="enabled" id="progress">100</value><value actions="enabled" id="details">{

    "status": "success",

    "info": [],

    "question": null,

    "progress_message": {

        "args": [

            "VMware Performance Charts"

        ],

        "id": "install.ciscommon.component.starting",

        "localized": "Starting VMware Performance Charts...",

        "translatable": "Starting %(0)s..."

    },

    "warning": [],

    "error": null,

    "progress": 100

}</value></response>

2019-02-18T01:28:34.049 [30233]INFO:root:id=getInstallParameters, action=x

2019-02-18T01:28:34.049 [30233]INFO:root:Response contains sensitive data.

2019-02-18T01:28:34.049 [30242]INFO:root:id=dnsInfo, action=query

2019-02-18T01:28:35.049 [30244]WARNING:vmware.appliance.networking.impl:Cannot open firewall configuration file '/etc/vmware/appliance/firewall.conf': IOError(2, 'No such file or directory')

2019-02-18T01:28:35.049 [30246]WARNING:vmware.appliance.networking.impl:Cannot open firewall configuration file '/etc/vmware/appliance/firewall.conf': IOError(2, 'No such file or directory')

2019-02-18T01:28:35.049 [30246]INFO:vmware.appliance.networking.utils:Running command: ['/usr/bin/netmgr', 'dns_servers', '--get']

2019-02-18T01:28:35.049 [30246]INFO:vmware.appliance.networking.utils:output: DNSMode=static

DNSServers=127.0.0.1 10.9.103.50 10.0.0.11

error:

returncode: 0

2019-02-18T01:28:35.049 [30242]INFO:root:Response :

<response><locale>en-US</locale><requestid>dnsInfo</requestid><value actions="enabled" id="hostName">myvcsa.my.domain.net.au</value><value actions="enabled" id="preferredDns">10.9.103.50</value><value actions="enabled" id="alternateDns">10.0.0.11</value><value actions="enabled" id="setting">MANUAL</value><status><statusCode>success</statusCode><statusMessage><id>com.vmware.applmgmt.success</id><default_message>Success</default_message><args /></statusMessage></status></response>

2019-02-18T01:28:35.049 [30248]INFO:root:id=restartServer, action=query

2019-02-18T01:28:35.049 [30248]INFO:root:Response :

<response><locale>en-US</locale><requestid>restartServer</requestid><status><statusCode>failure</statusCode><statusMessage><id>com.vmware.applmgmt.install.invalid.marker</id><default_message>Missing marker</default_message><args /></statusMessage></status></response>

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30hotham
Contributor
Contributor

Any suggestions?

I ran 'vami_config_net' in the hope it would rewrite some config. Rebooted a couple of times. Still not luck.

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daphnissov
Immortal
Immortal

If this is in production and you fear interference later, open a support case and have them look into it. This sounds like a strange issue.

Vijay2027
Expert
Expert

Do you see a file: software_update_state.conf under /etc/applmgmt/appliance/ ??

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minivlab
Enthusiast
Enthusiast

Odd issue, and this is just grasping at straws here but have you tried other web browsers or completely clearing cache/cookies?  Maybe something is hanging on

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