i am having problem to uninstall the vmware vcenter converter

[kreshnikbajgora]

when i try to uninstall the vmware converter ive got an error could not stop the service but when i go to services i am not seeing any vmware services can someone advise me what should i do to uninstall this software??

[POCEH]

You can try to stop the service manually (through Services) and then try uninstallation again.

HTH

[kreshnikbajgora]

The setup is looking for services server and workstation that two services does not exist so any sigestion how to install those service or remove all of it.

KB

[POCEH]

There is service in your picture, right?

Removing service, if they exists in service manager is possible with sc.exe command tool, or directly by erasing keys in HKLM\CurrentControlSet\Services\xxx, after manipulation of services a reboot is required. However manual manipulation could crash  un-installation,

So the best way is to reboot machine and try to remove Converter Agent after reboot.

HTH

[kreshnikbajgora]

no vmware is looking for these services and those services doesn't exist on the server i tried to restart but same problem  

[POCEH]

I can't understand what the problem is. First time you show Agent installation, last time full Converter installation - which one is true? Is it possible to install over previous installation without clean previous installation as well?

Meanwhile what user you using for uninstall? Should be member of administrators.

HTH

[kreshnikbajgora]

First picture is from the server that have problem uninstalling the vmware converter

second picture is from a good server that have installed vmware converter why i attached the picture is to tell you which services is looking on the problematic server to uninstall the vmware converter. i am administrator on that server but still same problem.

Thank you for the fast response on my questions.

[POCEH]

Could you upload %tmp%\vm*.log files for inspection?

[kreshnikbajgora]

vieInstUtil: 02/13/19 16:51:32 VMInstService::OpenSrvc::ServiceName: vmware-converter-server Access: 0x00000084

vieInstUtil: 02/13/19 16:51:32 VMInstService::OpenSrvc::ERROR_SERVICE_DOES_NOT_EXIST The specified service does not exist Error: 1060

vieInstUtil: 02/13/19 16:51:32 VMInstServiceEx::IsInstalled::done Service does NOT EXIST Res: 0

vieInstUtil: 02/13/19 16:51:32 VMInstServiceEx::StopExtended::Service does not exist

vieInstUtil: 02/13/19 16:51:32 VMInstServiceEx::StopExtended::done Res: 0

vieInstUtil: 02/13/19 16:51:32 VMInstServiceEx::StopServices::done Res: 0

vieInstUtil: 02/13/19 16:51:32 StartStopServices::Stopping service: vmware-converter-server done Error: 1060

vieInstUtil: 02/13/19 16:51:32 StartStopServices::done (property) Res: 29140

vieInstUtil: 02/13/19 16:51:32 VMInstMsi::MsgBox::Error: 29140 Value:

vieInstUtil: 02/13/19 16:51:32 VMInstMsi::GetPropertyString::[ProductName]=VMware vCenter Converter Standalone

vieInstUtil: 02/13/19 16:51:32 VMInstMsi::MsgBox::Msg: Could not stop service .

vieInstUtil: 02/13/19 16:51:32 VMInstMsi::MsgBox

vieInstUtil: 02/13/19 16:51:32 VMInstMsi::GetPropertyString::[UILevel]=3

vieInstUtil: 02/13/19 16:51:32 VMInstMsi::GetPropertyString::[ProductName]=VMware vCenter Converter Standalone

vieInstUtil: 02/13/19 16:51:33 VMInstMsi::MsgBox::done Res: 1

vieInstUtil: 02/13/19 16:51:33 VMInstMsi::MsgBox::done 1

vieInstUtil: 02/13/19 16:51:33 VMInstMsi::MsgBox::done 1

vieInstUtil: 02/13/19 16:51:33 StartStopServices::done Res: 29140

vieInstUtil: 02/13/19 16:51:33 VMStopServerService::Error: 29140

vieInstUtil: 02/13/19 16:51:33 RemoveConverterServerUser

vieInstUtil: 02/13/19 16:51:33 VMStopServerService::done Res: 29140

vieInstUtil: 02/13/19 17:01:39 --------------- CA exec: VMClusterDriverRunning

vieInstUtil: 02/13/19 17:01:39 VMClusterDriverRunning

vieInstUtil: 02/13/19 17:01:39 ClusterDriverVersion::Compare: 0

vieInstUtil: 02/13/19 17:01:39 ParseProperty::size: 4

vieInstUtil: 02/13/19 17:01:39 VMInstMsi::GetPropertyString::[VM_ClusterRunning]=bmdrvr;VM_CLUSTER_RUN;1;bmdrvr.sys

vieInstUtil: 02/13/19 17:01:39 ParseProperty::Property [VM_ClusterRunning]=bmdrvr;VM_CLUSTER_RUN;1;bmdrvr.sys

vieInstUtil: 02/13/19 17:01:39 ParseString

vieInstUtil: 02/13/19 17:01:39 VMInstString::Tokenize

vieInstUtil: 02/13/19 17:01:39 VMInstString::Tokenize::Value[0]: bmdrvr

vieInstUtil: 02/13/19 17:01:39 VMInstString::Tokenize::Value[1]: VM_CLUSTER_RUN

vieInstUtil: 02/13/19 17:01:39 VMInstString::Tokenize::Value[2]: 1

vieInstUtil: 02/13/19 17:01:39 VMInstString::Tokenize::Value[3]: bmdrvr.sys

vieInstUtil: 02/13/19 17:01:39 VMInstString::Tokenize::done Res: 0 Size: 8

vieInstUtil: 02/13/19 17:01:39 ParseString::done Res: 0 Error: 0

vieInstUtil: 02/13/19 17:01:39 ParseProperty::done Res: 0 size: 8 Error: 0

vieInstUtil: 02/13/19 17:01:39 ClusterDriverVersion::ParseProperty Res: 0 size: 4

vieInstUtil: 02/13/19 17:01:39 GetClusterDriverVersion

vieInstUtil: 02/13/19 17:01:39 VMInstFile::CallDeviceIoControl

vieInstUtil: 02/13/19 17:01:39 VMInstFile::CreateDevice

vieInstUtil: 02/13/19 17:01:39 VMInstFile::CreateDevice::done Res: 0

vieInstUtil: 02/13/19 17:01:39 VMInstFile::CallDeviceIoControl::done Res: 2

vieInstUtil: 02/13/19 17:01:39 GetClusterDriverVersion::Size: 16 BytesReturned: 0

vieInstUtil: 02/13/19 17:01:39 GetClusterDriverVersion::done Res:  BITMAP DRIVER NOT RUNNING

vieInstUtil: 02/13/19 17:01:39 ClusterDriverVersion::Not running in memory Driver:

vieInstUtil: 02/13/19 17:01:39 ClusterDriverVersion::done Res: 0

vieInstUtil: 02/13/19 17:01:39 VMClusterDriverRunning::done Res: 0

vieInstUtil: 02/13/19 17:01:39 --------------- CA exec: VMStopAgentService

vieInstUtil: 02/13/19 17:01:39 VMStopAgentService

vieInstUtil: 02/13/19 17:01:39 StartStopServices::[VM_StopAgentService] start/stop: 0

vieInstUtil: 02/13/19 17:01:39 VMInstMsi::GetPropertyString::[VM_StopAgentService]=1;vmware-converter-agent

vieInstUtil: 02/13/19 17:01:39 StartStopServices::Property: 1;vmware-converter-agent Start: 0

vieInstUtil: 02/13/19 17:01:39 StartStopServices::Stopping service: vmware-converter-agent

vieInstUtil: 02/13/19 17:01:39 VMInstServiceEx::StopServices::ServiceName: vmware-converter-agent StopDependent: 0

vieInstUtil: 02/13/19 17:01:39 VMInstServiceEx::IsStopped::ServiceName: vmware-converter-agent

vieInstUtil: 02/13/19 17:01:39 VMInstServiceEx::IsStatus::ServiceName: vmware-converter-agent StatusRequired: SERVICE_STOPPED (1)

vieInstUtil: 02/13/19 17:01:39 VMInstServiceEx::IsInstalled::ServiceName: vmware-converter-agent

vieInstUtil: 02/13/19 17:01:39 VMInstServiceEx::IsInstalled::done Service EXISTS Res: 1

vieInstUtil: 02/13/19 17:01:39 VMInstService::GetCurrentState

vieInstUtil: 02/13/19 17:01:39 VMInstService::QueryStatus

vieInstUtil: 02/13/19 17:01:39 VMInstService::QueryStatus::SERVICE_STOPPED The service is stopped

vieInstUtil: 02/13/19 17:01:39 VMInstService::QueryStatus::done Res: 1 Error: 0

vieInstUtil: 02/13/19 17:01:39 VMInstService::GetCurrentState::done Res: 1

vieInstUtil: 02/13/19 17:01:39 VMInstServiceEx::IsStatus::done Res: 1

vieInstUtil: 02/13/19 17:01:39 VMInstServiceEx::IsStopped::done Service is STOPPED Res: 1

vieInstUtil: 02/13/19 17:01:39 VMInstServiceEx::StopServices::done Res: 1

vieInstUtil: 02/13/19 17:01:39 StartStopServices::Stopping service: vmware-converter-agent done Error: 0

vieInstUtil: 02/13/19 17:01:39 StartStopServices::done (property) Res: 0

vieInstUtil: 02/13/19 17:01:39 StartStopServices::done Res: 0

vieInstUtil: 02/13/19 17:01:39 VMStopAgentService::Error: 0

vieInstUtil: 02/13/19 17:01:39 VMStopAgentService::Agent Service STOPPED

vieInstUtil: 02/13/19 17:01:39 VMStopAgentService::done Res: 0

vieInstUtil: 02/13/19 17:01:39 --------------- CA exec: VMStopServerService

vieInstUtil: 02/13/19 17:01:39 VMStopServerService

vieInstUtil: 02/13/19 17:01:39 StartStopServices::[VM_StopServerService] start/stop: 0

vieInstUtil: 02/13/19 17:01:39 VMInstMsi::GetPropertyString::[VM_StopServerService]=1;vmware-converter-server

vieInstUtil: 02/13/19 17:01:39 StartStopServices::Property: 1;vmware-converter-server Start: 0

vieInstUtil: 02/13/19 17:01:39 StartStopServices::Stopping service: vmware-converter-server

vieInstUtil: 02/13/19 17:01:39 VMInstServiceEx::StopServices::ServiceName: vmware-converter-server StopDependent: 0

vieInstUtil: 02/13/19 17:01:39 VMInstServiceEx::IsStopped::ServiceName: vmware-converter-server

vieInstUtil: 02/13/19 17:01:39 VMInstServiceEx::IsStatus::ServiceName: vmware-converter-server StatusRequired: SERVICE_STOPPED (1)

vieInstUtil: 02/13/19 17:01:39 VMInstServiceEx::IsInstalled::ServiceName: vmware-converter-server

vieInstUtil: 02/13/19 17:01:39 VMInstService::OpenSrvc::ServiceName: vmware-converter-server Access: 0x00000084

vieInstUtil: 02/13/19 17:01:39 VMInstService::OpenSrvc::ERROR_SERVICE_DOES_NOT_EXIST The specified service does not exist Error: 1060

vieInstUtil: 02/13/19 17:01:39 VMInstServiceEx::IsInstalled::done Service does NOT EXIST Res: 0

vieInstUtil: 02/13/19 17:01:39 VMInstServiceEx::IsStatus::Service does not exist

vieInstUtil: 02/13/19 17:01:39 VMInstServiceEx::IsStatus::done Res: 0

vieInstUtil: 02/13/19 17:01:39 VMInstServiceEx::IsStopped::done Service is NOT STOPPED Res: 0

vieInstUtil: 02/13/19 17:01:39 VMInstServiceEx::StopExtended::ServiceName: vmware-converter-server

vieInstUtil: 02/13/19 17:01:39 VMInstServiceEx::IsInstalled::ServiceName: vmware-converter-server

vieInstUtil: 02/13/19 17:01:39 VMInstService::OpenSrvc::ServiceName: vmware-converter-server Access: 0x00000084

vieInstUtil: 02/13/19 17:01:39 VMInstService::OpenSrvc::ERROR_SERVICE_DOES_NOT_EXIST The specified service does not exist Error: 1060

vieInstUtil: 02/13/19 17:01:39 VMInstServiceEx::IsInstalled::done Service does NOT EXIST Res: 0

vieInstUtil: 02/13/19 17:01:39 VMInstServiceEx::StopExtended::Service does not exist

vieInstUtil: 02/13/19 17:01:39 VMInstServiceEx::StopExtended::done Res: 0

vieInstUtil: 02/13/19 17:01:39 VMInstServiceEx::StopServices::done Res: 0

vieInstUtil: 02/13/19 17:01:39 StartStopServices::Stopping service: vmware-converter-server done Error: 1060

vieInstUtil: 02/13/19 17:01:39 StartStopServices::done (property) Res: 29140

vieInstUtil: 02/13/19 17:01:39 VMInstMsi::MsgBox::Error: 29140 Value:

vieInstUtil: 02/13/19 17:01:39 VMInstMsi::GetPropertyString::[ProductName]=VMware vCenter Converter Standalone

vieInstUtil: 02/13/19 17:01:39 VMInstMsi::MsgBox::Msg: Could not stop service .

vieInstUtil: 02/13/19 17:01:39 VMInstMsi::MsgBox

vieInstUtil: 02/13/19 17:01:39 VMInstMsi::GetPropertyString::[UILevel]=3

vieInstUtil: 02/13/19 17:01:39 VMInstMsi::GetPropertyString::[ProductName]=VMware vCenter Converter Standalone

vieInstUtil: 02/14/19 08:06:23 VMInstMsi::MsgBox::done Res: 1

vieInstUtil: 02/14/19 08:06:23 VMInstMsi::MsgBox::done 1

vieInstUtil: 02/14/19 08:06:23 VMInstMsi::MsgBox::done 1

vieInstUtil: 02/14/19 08:06:23 StartStopServices::done Res: 29140

vieInstUtil: 02/14/19 08:06:23 VMStopServerService::Error: 29140

vieInstUtil: 02/14/19 08:06:23 RemoveConverterServerUser

vieInstUtil: 02/14/19 08:06:23 VMStopServerService::done Res: 29140

[POCEH · Accepted solution]

What I can't understand - who deleted service prior to uninstallation is invoked?

So if you already rebooted, then make a fake service with command "sc create vmware-converter-server binPath= ." (execute the command in elevated command prompt) then try to uninstall again and share the result.

HTH

[kreshnikbajgora]

thank you for the help.