Log Collector

[seamusobr1]

Is there anything wrong with the log collector it was working before now we are getting the error below

I am also the admin for the organization so should have enough rights

[Aditya2018]

Hello Seamusobr1,

You are facing the issue as the inventory refresh is not complete, Skyline compiles inventory every 48 hours, seems you tried to use LogAssist when the refresh was in progress.

Please try after a few hours. 

[seamusobr1]

It has been like this for the past five days and we have not been able to attach log files to problem tickets. We did move the collector to a new organization under the guidance of VMware support

[Aditya2018]

Hello,

I will need your account details to look into the issue, I have sent you a private message with my contact details, please share your collector ID

Regards

[seamusobr1]

I have raised an sr and have increased the permissions of the collector account to administrator but still will not upload logs. I have checked the log of the collector and it does not look like it is picking up requests from Skyline to start log collection is skyline able to send requests for this to the collector

We need to get this working as we have issues with our vsan cluster

[Aditya2018]

Hello Seamus,

I checked LogAssist from the Skyline internal interface, I can see all the options available.

Please check if you are able to initiate a request, else we will need to schedule a meet to investigate further. 

[seamusobr1]

I can initiate the request but it does not seem to send the command to the collector

[Aditya2018 · Accepted solution]

Hello Seamus,

Please provide more details on the status.

Is the request initiated and stuck in 'In Progress' state?

Also, please confirm if the collector is using Proxy to connect to VMware.

Marking this question as correct answer due to inactivity. Please respond to this thread if the issue persists.