Hi,
I have the latest version of VMWare Player (15.0.2). hcmon.sys keeps crashing the system with a BSOD. Windows says it is due to a "page fault in non paged area" from hcmon.sys. hcmon.sys version is 8.11.6.0.
This mostly happens on resume from sleep or hibernate, especially when my Thunderbolt connected devices are attached. It sometimes happens when the system is running.
I am running Windows 10 Pro 1809. I have all of the latest drivers from Intel & Lenovo. The only permanently connected USB device is a USB keyboard. The Thunderbolt driver is from Intel/Lenovo.
Is there any other resolution other than me uninstalling VMWare and going back to Hyper-V?
I specifically started to use VMWare because of its better virtual USB support, but if this continues I will remove it.
Hello,
I have the same error code with BSOD since I installed the V15 version on my WIN10 PRO.
I'm trying to upload to V15.0.2 to see if the problem is solved....
Maybe the technical support will find a solution...
I ran a dump through WhoCrashed and this is the report:
This was probably caused by the following module: hcmon.sys (0xFFFFF80253D829DF)
Bugcheck code: 0x50 (0xFFFFB71E385C4648, 0x2, 0xFFFFF80253D829DF, 0x2)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\WINDOWS\system32\drivers\hcmon.sys
product: VMware USB monitor
company: VMware, Inc.
description: VMware USB monitor
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hcmon.sys (VMware USB monitor, VMware, Inc.).
WinDbg shows this:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
BugCheck 50, {ffffb71e385c4648, 2, fffff80253d829df, 2}
Could not read faulting driver name
Debugger extension ext.Analyze execution is cancelled.
PC: 00007ffb`5deb5299 VA: 00007ffa`fe6e99ed R/W: 7 Parameter: 00000067`ddd7dfb0
kd> !analyze -v
PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced. This cannot be protected by try-except.
Typically the address is just plain bad or it is pointing at freed memory.
Arguments:
Arg1: ffffb71e385c4648, memory referenced.
Arg2: 0000000000000002, value 0 = read operation, 1 = write operation.
Arg3: fffff80253d829df, If non-zero, the instruction address which referenced the bad memory
address.
Arg4: 0000000000000002, (reserved)
Debugging Details:
------------------
c0000005 Exception in ext.analyze debugger extension.
PC: 00007ffa`fe6eff5a VA: 00000000`00000040 R/W: 0 Parameter: 00000000`00000000
Thank you very much for reporting this issue and for your analysis! Looks it is a bug in our USB driver hcmon.sys. I will file an internal bug to track the issue. Will you please kindly run Help > Support > Collect Support Data, select the VM that cause the issue and upload the zip file? Also, please upload the dump file of the BSOD. Thanks very much!
Hi,
I have attached the mini dump that I analysed. Note that VMWare was not running at the time - Windows was resuming from hibernate. Sorry, too late for me to give you the VMWare support data because I had to uninstall VMWare since it was continually crashing my PC on resume. I was running latest the free version on Windows 10 Pro 1809.
Thanks very much for your dmp file! We will do investigation. So does issue occur only after upgrading to VMware Workstation 15? What previous version are you running?
Sorry to bother you, but can you collect a full dump (complete memory dump)? Sorry we cannot reproduce the issue locally.
I was running v14.x (I don't recall the exact version). I can't remember if I had the problem when I initially installed 14.x. Shortly after using that version it auto-upgraded me to v15.0.2.
I guess I could try installing v14.x again and see if that overcomes the problem I was having.
Sorry, I can't give you a full dump. I de-installed VMware due to the instability it was causing. As noted above, I'll try and install v14.x and see what happens. If the problem recurs, I'll save a full dump.
The crash happened after I plugged in a Thunderbolt expansion box. This box provides USB, Ethernet, Sound, Card Reader & monitor expansion ports along with the power to my laptop. There is no special driver associated with the hardware - it relies upon the standard Microsoft Windows drivers and the Intel Thunderbolt driver. That's why I am reluctant to name the actual device - I think it's more down to the Windows/Intel Thunderbolt/VMware handling of the USB interface.
I reinstall the version 12.5 and I don’t have anymore the problem.
Maybe I can try to reinstall again the V15 and see if it’s happen again.
I’ll send the debug.
Thanks! Can you please collect a memory full dump (In System Properties > advanced system settings > Settings > Write debugging information to Complete memory dump)? Thanks very much!
Hello,
I reinstalled the V15.0.2 and I have the same issue. I have a MEMORY.DMP of all the system but the size is 16Go. Do you have an adress where I can share a link?
Best regards
JEANNEROT Sébastien
Thanks a lot! Can you upgrade to below FTP site?
FTP Server: ftpsite.vmware.com
User: inbound
Pwd: inbound
Port: 21
Ok I Upload the file.
Do you have it?
Thanks very much! Is it named MEMORY.DMP? I am downloading it.
Hello,
Yes it is! Do you find the bug?
I reinstall the V12.5 and I don't have the trouble... Let me know when I can continue to use the last version ^^
If you need more information, don't hesitate to ask me.
Best regards
JEANNEROT Sébastien
I am still downloading the .dmp file. The network is very slow. Thanks very much for the help!
I am still downloading it. The file is so huge and network is very slow.
I'm extremely interested in this Thread as the exact same thing is happening to me ... I just posted a thread about it, here : HCMON Warning in Event Viewer - "Detected unrecognized USB driver (\Driver\nxusbh)" and "\Driver\nx...
In it I detail the software versions and hardware I'm running when getting the error. As bonnie201110141 says, the error/BSOD happens when VMWare is running, or not, that doesn't matter. It's absolutely a driver bug that does not work ok in notebooks ( Mine is an ASUS, the other is a Lenovo), so i guess it has to do with an incompatibility with the chipset, or some other subsystem ( audio ? )
I'm eager to read more
Regards,
Mariano