I have had KMS setup and working for quite a while now, activating my office 2010 and 2013 pools (we have to keep 2010 on a certain pool for a particular app that works with it). I recently updated a couple of pools to office 2016 so i setup the KMS host to actovate 2016 also. All working well, or so i thought!
I now have discovered my 2010 pools are saying they are not activated and whatever i try i just can't get them to work with KMS. I can see on the KMS host that office 2010 is there:
C:\Windows\system32>cscript slmgr.vbs /dlv bfe7a195-4f8f-4f0b-a622-cf13c7d16864
Microsoft (R) Windows Script Host Version 5.8
Copyright (C) Microsoft Corporation. All rights reserved.
Software licensing service version: 6.3.9600.17809
Name: Microsoft Office 2010, KMSHost edition
Description: Microsoft Office 2010 KMS, VOLUME_KMS channel
Activation ID: bfe7a195-4f8f-4f0b-a622-cf13c7d16864
Application ID: 59a52881-a989-479d-af46-f275c6370663
Extended PID: 06401-00096-199-341355-03-2057-9600.0000-1042015
Product Key Channel: Volume:CSVLK
Installation ID: 003623079516076780582002258641875076602862180693854691
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88342
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88343
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88345
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88344
Partial Product Key: DT7XH
License Status: Licensed
Remaining App rearm count: -1
Remaining SKU rearm count: -1
Trusted time: 27/04/2016 11:58:43
Key Management Service is enabled on this machine
Current count: 1
Listening on Port: 1688
DNS publishing disabled
KMS priority: Normal
Key Management Service cumulative requests received from clients
Total requests received: 281
Failed requests received: 0
Requests with License Status Unlicensed: 0
Requests with License Status Licensed: 197
Requests with License Status Initial grace period: 34
Requests with License Status License expired or Hardware out of tolerance: 5
0
Requests with License Status Non-genuine grace period: 0
Requests with License Status Notification: 0
But whenever i try and activate the count does not increase, it stays at 1 and on the client trying to activate it says the standard error about the count reorted by KMS is insufficient. However, when i run ospp.vbs /dstatusall i get an error saying the product key is not available. I have checked the registry and the keys are in place for the KMS server under HKLM\SOFTWARE\Microsoft\OfficeSoftwareProtectionPlatform.
C:\Program Files\Microsoft Office\Office14>ospp.vbs /dstatusall
Microsoft (R) Windows Script Host Version 5.8
Copyright (C) Microsoft Corporation. All rights reserved.
---Processing--------------------------
---------------------------------------
SKU ID: 191301d3-a579-428c-b0c7-d7988500f9e3
LICENSE NAME: Office 14, OfficeProPlusAcad-MAK edition
LICENSE DESCRIPTION: Office 14, RETAIL channel
LICENSE STATUS: ---UNLICENSED---
ERROR CODE: 0xC004F014
ERROR DESCRIPTION: The Software Licensing Service reported that the product key
is not available.
---------------------------------------
SKU ID: 6f327760-8c5c-417c-9b61-836a98287e0c
LICENSE NAME: Office 14, OfficeProPlus-KMS_Client edition
LICENSE DESCRIPTION: Office 14, VOLUME_KMSCLIENT channel
LICENSE STATUS: ---OOT_GRACE---
ERROR CODE: 0x4004F00D
ERROR DESCRIPTION: The Software Licensing Service reported that the application
is running within the valid out of tolerance grace period.
Last 5 characters of installed product key: H3GVB
REMAINING GRACE: 30 days (43199 minute(s) before expiring)
---------------------------------------
SKU ID: fdf3ecb9-b56f-43b2-a9b8-1b48b6bae1a7
LICENSE NAME: Office 14, OfficeProPlus-MAK edition
LICENSE DESCRIPTION: Office 14, RETAIL channel
LICENSE STATUS: ---UNLICENSED---
ERROR CODE: 0xC004F014
ERROR DESCRIPTION: The Software Licensing Service reported that the product key
is not available.
---------------------------------------
---------------------------------------
---Exiting-----------------------------
So, i thought i'd quickly create a temp snapshot using a MAK key and recompose the pool, but users now get prompted to activate the key online and when they click to do so get told that this action requires admin privilieges.
Any ideas appreciated. KMS drives me to despair with office but i thought i had it all working. Are 2016 and 2010 not supported on the same KMS server? Do i need to reinstall the 2010 kms host.
