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VMPLAYER unrecoverable error

1. I have installed VMware Workstation Player 12. My OS is Windows 10 Pro x64, Intel I5 processor,4 GB DDR3 SDRAM and the mother is Gigabyte GA-H55M-S2H.

2. I tried to donwload the 15 versión but a message appears telling "The CPU is not suitable" or something like that.(????)

3. I installed a new virtual machine for run Windows 8.1 x64 Pro.

4. After that, a message on the screen appears telling the following:

VMPLAYER unrecoverable error

Exeption code 0xc000005 (access violation) has occurred.

You can request support. (no me brindan soporte por ser free)

Can you help me, please?

Thanks in advance.

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