14 Replies Latest reply on Jan 11, 2019 12:56 PM by RDPetruska

    Modified computer

    GaryVC Novice

      I have replaced the motherboard in my computer and now have solid state drive.

      I still have the old HD installed in the machine as the F drive.

      I can load the VMPlayer but it doesn't find the virtual machine or the SW I had on it.

      What do I need to do to get going again?

        • 1. Re: Modified computer
          bluefirestorm Virtuoso

          Assuming the old HD was simply assigned as F drive in the new motherboard and you had used default locations for VMs in the previous motherboard, the VMs should now be in


          F:\Users\<your previous user name>\Documents\Virtual Machines


          You may have to grant administrative privileges when you navigate to that folder in Windows Explorer.

          • 2. Re: Modified computer
            GaryVC Novice

            This enabled me to find the old virtual machines (I had set up 3 which are essentially the same). However, when I tried to use them I get the error: "Error while powering on: Internal error"

            • 3. Re: Modified computer
              a.p. Guru
              User ModeratorsvExpertCommunity Warriors

              There could be several reasons for this.

              • check whether all VMware services are up, and running
              • in case the VMs were suspended, you may need to reset them (delete their .vmss files)
              • if there are any .lck files, or folders in the VM's home folders, delete them



              • 4. Re: Modified computer
                GaryVC Novice

                I did not find any .vmss or .lck for the virtual machine.

                I do not see any obvious VM services. I have the following starting with the letter V.

                • 5. Re: Modified computer
                  a.p. Guru
                  vExpertUser ModeratorsCommunity Warriors

                  Did you reinstall VMware Player, or are you trying to launch it from the "old" F: drive?

                  Simply starting the old executable won't work.



                  • 6. Re: Modified computer
                    GaryVC Novice

                    Ok. I reinstalled the program and it runs but I cannot print. I recall having to do something previously to set up printing. Can you point me to the instructions?



                    • 7. Re: Modified computer
                      GaryVC Novice

                      I get a message that says (something like) the device ID is out of range for your system. It goes by quick.


                      Specifically dealing with printing, I get the message:

                      "The virtual printing feature is globally disabled on this system, and will not

                      be enabled for this virtual machine.


                      Failed to connect virtual device 'serial 0'."


                      I am printing through a network. I tested it and it is working from with underlying windows 10 OS.

                      • 8. Re: Modified computer
                        a.p. Guru
                        Community WarriorsUser ModeratorsvExpert

                        Not sure about that. Would you mind to attach the VM's latest vmware.log file to a reply post? Maybe it contains some hints.


                        • 9. Re: Modified computer
                          GaryVC Novice

                          I have attached the log file.

                          • 10. Re: Modified computer
                            bluefirestorm Virtuoso

                            You can go to "Player" menu, "File" -> "Preferences" and check the "Enable virtual printers". There is a "Change Settings" button you need to click so that you can check the "Enable virtual printers".


                            If you don't want to use virtual printing, you would require to install the corresponding printer drivers and setup the printer inside the VM just as you would if it were a physical machine.

                            • 11. Re: Modified computer
                              GaryVC Novice

                              I followed these instructions and I was able to print a test page. So far so good. However, I am now having problems with the application I have installed in VMWare. It seemed to be working fine before enabling the printing.


                              I have a VM running XP. The application is Corel Ventura 10 which will not run under more recent Operating Systems. Now when I try to run Ventura, the buttons in the software are generally unresponsive and except for a bit of luck in printing the test page, I have been having problems.

                              • 12. Re: Modified computer
                                bluefirestorm Virtuoso

                                I am not familiar with Corel Ventura. Rightfully with your current setup, the XP VM will have DX9 capability (assuming Corel Ventura can take advantage of DX9). Looking at the vmware.log that you attached previously, it looks like you have an Intel i5-8400 CPU, Nvidia GT710 GPU and the virtual hardware version is set to 10.


                                You could try changing the virtual hardware version to 16 (the maximum supported by version Player 15.0.2). This might help in the responsiveness of the graphics inside the VM. But with such an old OS and old application, it cannot really take advantage of the new CPU features and newer graphics capabilities.


                                Shutdown the VM, and edit vmx configuration file and change the line


                                virtualHW.version = "10"




                                virtualHW.version = "16"


                                It is better to have a backup of the VM created before you edit this.

                                • 13. Re: Modified computer
                                  GaryVC Novice

                                  I don't see this file. Where is it?

                                  • 14. Re: Modified computer
                                    RDPetruska Guru
                                    vExpertUser Moderators

                                    In the folder where your VM files are stored.  Do yourself a favor (if you haven't already) and disable the "hide file extensions for known types" in Windows Explorer options.