VMware Support Community
fritschn
VMware Employee
VMware Employee

Operational Summary Report - Download and Details

UPDATE (October 2nd, 2018)

ATTENTION PRODUCTION SUPPORT CUSTOMERS

With the release of Skyline Advisor, Production Support customers will no longer receive an Operational Summary Report (OSR). Production Support customers can view all their proactive findings and recommendations within Skyline Advisor. You will no-longer have access to the OSR download portal, nor will you be able to download OSRs from within Skyline Advisor.

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The Operational Summary Report (OSR) provides you with the Findings and Recommendations proactively identified by Skyline. You will receive an email notification each time a new Operational Summary Report is available for you to download.

Premier Services customers: You will continue to receive your Operational Summary Report (OSR) as part of your regular engagement with your Support Account Manager/Engineer. This is an additional benefit to you as part of your Premier Services contract that includes regular, interactive discussions and consultative recommendations from a dedicated VMware Technical Support Engineer. Premier Services customers will not be able to retrieve their Operational Summary Report using the link below. If you have any questions please contact your Support Account Manager/Engineer.

Production Support customers, download your Operational Summary Report here:

Download Your Operational Summary Report

Use your My VMware account to login and download your Operational Summary Report. The Operational Summary Report contains a Deployment Summary, a Recommendation Summary and the individual Findings and Recommendations discovered by Skyline.

  • The Deployment Summary provides you with a high-level inventory of all the objects associated with the corresponding vCenter Server or NSX Manager.
  • The Recommendation Summary helps you understand where your most critical potential issues exist, so that you can proactively begin resolving these potential issues before they become problems within your environment. Each Finding is given a severity level of Critical, Moderate or Trivial. For each vCenter Server and NSX Manager, a summary for
  • Each potential issue is provided to you as a Finding and Recommendation. Each Finding contains a description of the issue along with recommendation to resolve the potential issue. These recommendations could include Knowledge Base articles, best practices, white papers or some other form of official VMware documentation. Each Finding has the following properties:
    • FindingID: Each Finding has a unique FindingID that allows you search for additional details related to the Finding.
    • Date Actioned: The date the potential issue was discovered by Skyline.
    • Priority: Critical, Moderate or Trivial, based upon the potential impact the issue could have on your environment.
    • Number of Findings: The number of objects that could be impacted by the potential issue. If you have more than 1 vCenter Server and/or NSX Manager attached to the Skyline Collector, the number of objects for each vCenter Server and/or NSX Manager will be displayed.
    • Issue Description: A description of the potential issue
    • Recommendations: A Knowledge Base article, best practice, white paper or other form of official VMware documentation that provides you with additional details about the issue as well as step-by-step for how to resolve the potential issue.

When you are ready to begin remediating a Finding within your environment, you can use the rules.zip file to find the details for each of the objects potentially impacted by the potential issue. For example, you are reviewing a Finding within the Operational Summary Report and see that 5 objects could be impacted within the vCenter Server or NSX Manager. However, you don't know which 5 objects. Open the rules.zip file, search for the unique FindingID associated with the Finding you are reviewing, open that file and you can now see which 5 objects (ESXi hosts, virtual machines, distributed switch, datastore, etc.) are impacted by that Finding.

You can also use the unique FindingID if you have a question about the issue and/or recommendation within the Skyline Community. This enables the Technical Support Engineers moderating the Skyline Community to identify the particular Finding you have a question about as well as further helping you remediate the potential issue.

Disclaimer: The processes, methods and content utilized and/or provided for the duration of the pilot may not reflect the final implementation of proactive support with Skyline services for Production Support entitled customers. The delivery of the Findings and Recommendations through the Operational Summary Report may not reflect the final implementation of proactive support with Skyline services for Production Support entitled customers.

Nick Fritsch,
VMware Technical Marketing Manager
19 Replies
mmaus
Enthusiast
Enthusiast

1) How long does the collector need to run before the first report is available for download?

2) Is there a link in (or can be added inside Skyline) to download the report from the server website instead of going to vcsa.vmware.com/skyline/osr-delivery URL?

3) Can this report be setup to email to an administrator on a schedule?

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VishShah
VMware Employee
VMware Employee

Hello,

The Skyline Collector would have to be active, Once the collector is stopped, VAC (VMware Server) would not be able to receive any date from your endpoints registered with Skyline collectors.

The First report will be available for download post 3-4 weeks from the time of registration that will continue henceforth.

There are 2 option for Production Support customers to download OSR reports:

1. Using the link which is share on the email sent to download OSR

2. Download OSR from the link: OSR https://vcsa.vmware.com/skyline/osr-delivery/report

As of now the email will be sent to you every 3-4 weeks.

The report cannot be emailed to customers on a customized schedule.

We hope this answers your doubt.

Regards Vishwajit Shah Skyline Support Moderator VCA-DCV | VCP5-DCV | VCP6.0; 6.5-DCV & CMA | VCA-DBT | VCAP60-DCV
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scsc_tech5
Contributor
Contributor

This report login does not work for me. I click the link, it says to sign in. I click that link then am taken to myVmware sign in page. When I enter my credentials there, it quickly loads an error in the URL bar then redirects to myVMware dashboard.

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fieldingbr
Enthusiast
Enthusiast

I get the exact same response.

VMware Skyline

Click the button below to sign in using your My VMware credentials.
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VishShah
VMware Employee
VMware Employee

Hello Brian,

Please share your Organization Name and EA Number, So I can investigate further.

Regards Vishwajit Shah Skyline Support Moderator VCA-DCV | VCP5-DCV | VCP6.0; 6.5-DCV & CMA | VCA-DBT | VCAP60-DCV
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fieldingbr
Enthusiast
Enthusiast

VishShah,

You said, "Hello Brian" in your response and I'm not sure if you are speaking to me or to the person that messaged before me.  Please let me know.  Also, it if is me (Brandon), how can I share my org name and EA number with you privately?

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AScera
Enthusiast
Enthusiast

Great, I download the first report, it is very easy, by going to the link https://vcsa.vmware.com/skyline/osr-delivery/report, logon with my MyVMware credentials and ready on the right side is the button to download the report.

pastedImage_0.png

Regards,

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mmaus
Enthusiast
Enthusiast

So why is the link to the report download page not listed on the summary report email stating the report is ready to download?! :smileyconfused:

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scsc_tech5
Contributor
Contributor

I appreciate the OSR and have some good actionable tasks.

One thing I would recommend putting on the report is for each issue, state which host/datastore/vm is affected by this issue.

Right now I am having to dig around to see which host is missing patches rather than seeing it directly on the report.

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ashwin_prakash
VMware Employee
VMware Employee

Thank you for providing this feedback.

Since the link to download the OSR is missed, you should be able to download the OSR using the link below:

https://vcsa.vmware.com/skyline/osr-delivery/report

Logon with my MyVMware credentials.

Once you login, you should find the option to download the report at the top right corner of the page.

Sincerely,
Ashwin Prakash
Skyline Support Moderator
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ashwin_prakash
VMware Employee
VMware Employee

Welcome to Skyline Communities.

We would request you to extract the rules.zip file, which would contain all the required details of the Name of the vCenter / Host / VM / NSX / VSAN for which you have received the Alert.

OSR would contain the Rule ID using which you would be able to locate the file in rules.zip.

Please find the below image which would help you in locating the Finding ID and using the Finding ID how to locate the file in rules.zip

pastedImage_0.png

pastedImage_1.png

pastedImage_2.png

Sincerely,
Ashwin Prakash
Skyline Support Moderator
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AScera
Enthusiast
Enthusiast

Exacting, I download the report from OSR site https://vcsa.vmware.com/skyline/osr-delivery/report

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AScera
Enthusiast
Enthusiast

I think the same, the report does not indicate the host/vm/datastore with it have the problem.

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MaxStr
Hot Shot
Hot Shot

I'm getting this error after clicking Download OSR:

Whitelabel Error Page

This application has no explicit mapping for /error, so you are seeing this as a fallback.

Wed Sep 19 07:55:59 PDT 2018

There was an unexpected error (type=Internal Server Error, status=500).

could not download file

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DanReynolds
Enthusiast
Enthusiast

I got a report after Skyline ran for a day... It is empty - no data in anything. I assume this is correct since it only ran for less than 24 hours?

Dan Reynolds

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VishShah
VMware Employee
VMware Employee

Hello Dan,

Skyline Advisor has now gone live, and the link has also been enabled on MyVMware. Skyline Advisor is the analytic dashboard for VMware Skyline customers to look up proactive findings and monitor the health of their environments. It is delivered to customers as a SaaS platform through the My VMware portal.

Follow these steps to access Skyline Advisor:

1. Open a web-browser and browse to My VMware (https://my.vmware.com).

2. Log in to My VMware using your username and password.

3. Click Support (located next to the Search box), then click Skyline Advisor.

4. If you are receiving proactive support today with Skyline, you will automatically be directed to the Skyline Advisor homepage.

https://skyline.vmware.com/advisor

https://skyline-apps.vmware.com/advisor

sk.png

With the release of Skyline Advisor, Production Support customers will be able to access their proactive findings and recommendations within Skyline Advisor only and will no longer receive Operational Summary Reports.

Skyline Advisor comes with features and functionalities that include: A Skyline Advisor Homepage, Account Details page, a breakdown of a number of Proactive Findings based upon the level of severity and category, and OSR Library page.

To learn more about Skyline Advisor 1.0, click on these below links:

VMware Skyline Documentation, including Skyline Advisor Getting Started Guide https://docs.vmware.com/en/VMware-Skyline/index.html

Demo Video of Skyline Advisor _ https://www.youtube.com/watch?v=fb_51R9MMa0&feature=youtu.be

Blog Post on Skyline Advisor _ https://blogs.vmware.com/kb/2018/09/vmware-skyline-advisor-now-available.html

Getting Started with Skyline Advisor _ https://docs.vmware.com/en/VMware-Skyline/services/VMware%20Skyline%20Advisor%20Getting%20Started%20...

Please let us know if you experience any login issues.

Regards Vishwajit Shah Skyline Support Moderator VCA-DCV | VCP5-DCV | VCP6.0; 6.5-DCV & CMA | VCA-DBT | VCAP60-DCV
ldclancy
Enthusiast
Enthusiast

Hello fritschn and team,

Thanks for this report - very useful. However, I hesitate when thinking about presenting this to management, and non-technical staff. On first glance all one sees is red! (My report reads that 75% of the VMware environment is in a 'critical' state - looks like I'm not doing a very good job!)

I'd feel much more confident if it was presented in context. I think that you are checking 85 'rules'? Might I make the suggestion (see screenshot below) to show this context in the graph?

Thanks, Liam.

Current recommendation summary:

current.JPG

Suggested recommendation summary:

suggested.JPG

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SirHaschke
Enthusiast
Enthusiast

I have delete my Skyline VA but i get still notification mails that a report is ready for download.
Can i disable that?

Regards
Dennis

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fritschn
VMware Employee
VMware Employee

Hi ldclancy, apologies for the delay in response, I've been out of the office on family leave. Thank you for the feedback. Now that Skyline Advisor is available, we are thinking about ways to transform the Operational Summary Report (OSR), including presenting different information and/or a summary of information available within Skyline Advisor. I'll include your feedback in this ongoing discussion. If you have any additional feedback, please let me know. Thank you.

Nick Fritsch,
VMware Technical Marketing Manager
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