VMware Horizon Community
jmatz135
Hot Shot
Hot Shot
‎04-16-2018 01:46 PM

Windows 10 USB Redirection Fails to work on login

We have Windows 10 and Windows 7 Desktops all running Horizon View Agent 7.4.0.  These are all instant clone desktops.  On first login the Windows 10 desktops usb redirection fails with the error USB redirection is not available for this desktop

If you then disconnect and reconnect after like 30 seconds of USB initializing (which is a long time compared to Windows 7) the USB devices will show up properly.

On  our Windows 7 desktops the USB redirection works properly every time and is much faster to initialize.

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Oneboss302
Enthusiast
Enthusiast
‎01-05-2019 11:14 AM

I have tracked the issue down to Appvolumes. If I remove it from the image, the USB Redirection works as expected. One Appvolumes agent is installed, it reverts to the previous non working USB. So this led me to look at the writable volumes. Upon inspection, I saw that there were 4 appstacks that were "missing". They were applied to a group that I was a member of and would not delete. Rather than mess around with the DB and risk a corruption, I decided to jut upgrade to version 2.15.0.41. I was then able to delete the 4 volumes in error state and viola! The VDI guests all now see the USB each and every time I log in.

EDIT: I spoke to soon. As soon as I reattached a volume and logged off, the USB no longer works.

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Oneboss302
Enthusiast
Enthusiast
‎01-08-2019 07:33 AM

Issue has now been resolved. Here are the steps I took.

I did a couple things to correct the issue. Not sure which was the actual “fix”

  1. Unassigned all app volumes from their target users and machines.
  2. Created a new App Volumes template
  3. Switched the default template within App volumes to the newly created template
  4. Cleaned up 2 missing App Volumes that were not able to be deleted previously.
  5. Reverted to the previous App Volume template
  6. Deleted the new template created in #2
  7. Uninstalled App Volumes agent from client master image
  8. Upgraded App Volumes to current version  2.15.0.41
  9. Reinstalled App Volumes agent (most current vesion) on Master image
  10. Pushed new image (instant clone)
  11. Assigned appropriate app stack to user/computer groups

USB working as expected.

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