VMware Horizon Community
vikramjammula
Contributor
Contributor
‎12-28-2018 05:00 PM

The connection to the remote computer ended.

I am unable to find a solution to connect my VDI using VM Horizon client in mac  or windows 10. It is working fine with windows 7.

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BenFB
Virtuoso
Virtuoso
‎12-31-2018 10:01 AM

Can you provide us additional details about the environment?

  • What version are the connection servers?
  • What version of the horizon client?
  • Is this internal or external connections?
  • Is tunneling enabled?
  • Are security servers or UAG in use?
  • Which display protocol is used?
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sunsetdental
Contributor
Contributor
‎01-02-2019 06:58 AM

I can provide some of the info.

Not sure if you mean version of windows server(Server 2012 R2) or the version of Vmware(7.5)

Horizon client version is 4.10.0 build-11021086

External connections. We also have a VPN that connects to the internal network and it works fine outside our network when using th eVPN tunnel.

Connecting to the Web portal works fine. It is only the Horizon Client that is failing.

We have a security Server

Display Protocol is PCoIP

Tunneling is enabled

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vikramjammula
Contributor
Contributor
‎01-03-2019 12:36 AM

I am talking about VM Horizon client 4.10 version. I am unable to connect my VDI using 4.10 version installation in any computer.

I don't see it as fixed, not sure if I have to tweak some setting to make it work.

TIA

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BenFB
Virtuoso
Virtuoso
‎01-03-2019 10:39 AM

Horizon Client 4.10 should be able to connect to a Horizon 7.5.0 environment without any adjustments.

This could be a firewall issue. Which display protocol is the pool configured for along with the Horizon Client?

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vikramjammula
Contributor
Contributor
‎01-03-2019 12:17 PM

I am able to connect my VDI using 4.9 version of client without any firewall issues and I am connecting from home so I don't think firewall will be an issue here.

Any other thoughts?

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BenFB
Virtuoso
Virtuoso
‎01-03-2019 01:48 PM

Are you first connecting to a VPN and then just pointing the Horizon Client to one of the internal connection servers?

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DougWalker
Contributor
Contributor
‎01-14-2019 04:11 AM

I was searching round the internet for an answer to this as we have had some users come in with Ipads not working with Horizon and pinned it down to the 4.10 client.

On checking the notes it seems that they have disabled TLS1.0 with v4.10 so if you are running an older version VMWare Horizon View Admin (older than 6.2.1 according to the linked thread) then the clients will not be able to connect.

https://communities.vmware.com/thread/603318

I thought I would update this thread as this was the top search result for me and had to dig deeper for the linked thread

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gstrouth
Enthusiast
Enthusiast
‎01-18-2019 09:31 AM

Yeah TLS was only disabled on the client side with this update so old clients will still work

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