1 Reply Latest reply on Jan 25, 2019 12:32 PM by AlexGQ

    Skype For business randomly crashing

    carykim Lurker

      Skype For business randomly crashing (just regular usage, not audio/video)

      Any insight appreciated. 

      Are there horizon specific MS patches?  

      Similiar to Citrix VDI patches here https://support.microsoft.com/en-us/help/4294971/skype-for-business-2016-or-2015-lync-2013-crashes-in-citrix-vdi


      We're using the below


      7.4 agent

      4.8 client

        • 1. Re: Skype For business randomly crashing
          AlexGQ Lurker

          We have been experiencing the same thing for a few months now. We've narrowed down to being the Unified Communications DLL (UC.DLL) which crashes when Outlook is open, causing Skype for Business 2016 to crash as well. We are on 4.7 client.


          Majority of our users if they fire up Skype for Business before they open Outlook, Skype seems to be more stable, but that's not the case with 100% of our users.


          Can anyone offer some insight or maybe someone that has experienced this issue before can point us in the right direction?