Hardware status is displayed as "unknown" for certain sensors HPE G9 ESXi 6.5U2c with vCenter 6.5 Build 8815520

[valot]

Hi all,

On  vCenter 6.5 Build 8815520 (appliance), Hardware status is displayed as "unknown" for certain sensors on HPE G9 ESXi 6.5U2c.

I used the last custom iso provided by HP (VMware-ESXi-6.5.0-Update2-9298722-HPE-preGen9-650.U2.9.6.8.3-Sep2018.iso) and I upgraded the HPE G9 with the last SPP also provided by HP (P11740_001_spp-2018.11.0-SPP2018110.2018_1114.38.iso).

Screenshot from vCenter ==>

Screenshot from Host ==>

I tried a lot of tips but nothing works.

Any idea ?

Or do I need to open a ticket to HPE or VMware ?

Thanks for help

[Shard201110141]

Hi,

Sensor in below categories do not report their health status.

• Presence sensors,
• Disabled sensors,
• Sensors with no reading available,
• BIOS related,
• Event-only sensors

How to identify sensor belongs to one of the above mentioned category

BIOS related sensor :Run 'esxcli hardware ipmi sdr list' command on the host. BIOS related sensor will have Entity-Instance column value "34.1"

Presence sensor : Run 'esxcli hardware ipmi sdr list' command and check below information for all sensors

• Base Unit should be either 'enabled-discrete' or 'available-discrete'
• Or Sensor Type should be 'Entity Presence'

Note : This data available only in 6.7 not in 6.5 U2

Disabled or No reading : Run /bin/cim-diagnostic.sh script.

In OMC_RawIpmiSensor class instances, check below fields for each entry:

ReadingStateUnavailable = true -> No reading sensors

Scanning disabled = true -> Disabled sensors

Event-only sensor : Use ipmitool and run below command:

'ipmitool sdr elist all'

Check last column for 'Event-Only'entry.

Open a ticket with vmware, I think there might be a PR open on this issue.

[diegodco31]

Hello

Check if the following VMware KB article helps: VMware Knowledge Base

6.5 shows warning for hardware

[valot]

I contacted the VMware support.

They told me this is a known issue describe in the KB 57171 ==> https://kb.vmware.com/kb/57171

I need to Wait and See 😞