Grey window, not video

[motionbug]

I started the trail for VMware fusion 11, upgraded from VMware Fusion 10, and I have a grey video blob rather then the actual VM

I uninstalled, reinstalled, uninstalled reinstalled, removed any video software... i even installed version 10 and have this grey window

Any help would be great

[RickShu]

Hi motionbug,

It would be great if you can provide the support bundle and attach it to this thread. If the bundle size is too large to upload, can you inform about the host hardware specification and provide the vmware.log from your VM package.

Thanks,

-Rick

[motionbug]

Thanks... I couldn't wait, need to use it for my job.. so I just backed up my mac and formatted. I then just migrated my data back..

Working now

Thanks

[motionbug]

Hey RickShu

Okay have it again on a new computer... no Video in the main window

What do you need?

[RickShu]

Hi motionbug,

To collect the support bundle, just simply click menu 'Help=>Collect Support Information', it will be generated in your Desktop folder after couple of minutes.

Also, does this problem persist when you create a new fresh VM in your new Mac host as well?

Regards,

-Rick