Unable to retrive log bundle from host

[Ivanfvm]

Hi,

skyline appliance is not able to retrive log bundle from esxi host: the appliance is trying to connect to the esxi host via proxy even if NO_PROXY setting for the local network and local domain are in place in files /etc/environment and /etc/sysconfig/proxy. Any idea?

I have these errors:

./skyline/health-collector.log:2018-11-23 16:00:43,577 ERROR [pool-6-thread-4] Download-Worker-host-1236 [DownloadWorker.java:82] Got Exception - Unable to tunnel through proxy. Proxy returns "HTTP/1.1 403 Forbidden"

./skyline/health-collector.log:2018-11-23 16:01:13,572 ERROR [pool-7-thread-1] V.f.it  [ConnectionDownloadManager.java:122] Fetching support bundle from host-1236 failed. Will restart

on the proxy server I have a deny towards the esxi host.

thank you

bye

[AjayChananaVMwa]

Hi Ivan,

I would request to configure proxy after login in to skyline https://Skylineip.

also to allow the connection from the proxy server to ESXi

[Ivanfvm]

HI,

the proxy was correctly configured yet, as a matter of fact I am able to intiate the log trasnfer. In https://myskilineip , Configuration, Proxy, the status is "Reacheble" . I am wondering why there is no way to bypass proxy settings for local network or local domain. Or there is and I am not able to find it.

Best Regards

Ivan

[AjayChananaVMwa]

Hi Ivan,

I have sent you a private message.

[AjayChananaVMwa]

[Update]

Skyline Team is working on this with engineering, we will post the resolution once the issue is resolved.

[AjayChananaVMwa · Accepted solution]

[Update]

We do find that the skyline required access to ESXi for fetching the logs and this is a requirement to have log Assist feature to work.

[fritschn]

Thank you AjayChananaVMware​. The Skyline Collector 2.0 Installation and Configuration Guide has been updated to reflect this requirement.

Skyline Collector System Requirements