issue with validating your login credentials against our backend database.

[gautam25128]

issue with validating your login credentials against our backend database.

Same error even after 2 weeks.

Please assist, my email ID is:

Systems.virtualinfra@exlservice.com

[kishorenelvagal]

Hello Gautham ,

Thank you for you post. We will have this investigated and we will have a resolution for you shortly.

In the meantime , could you respond to the following questions.

a) Is the issue noticed when you login from MY VMware Portal

b) Is the issue noticed only when you login directly to VMware Cloud Services

c) Where you able to login earlier

d) Is the issue noticed for all users

[kishorenelvagal]

Hello Gautham ,

All Advisor login issues have been resolved from the back-end. If we continue to experience login issues, it is either because we are logging using CSP without migrating to it or if there is a specific permission issue.

I have sent you a personal message requesting for all the information

[gautam25128]

Hi Kishore,

Thank you for your resopnse.

Unfortunately, we are still getting same error. Please refer our response as mentioned below on requested information:

a) Is the issue noticed when you login from MY VMware Portal - Yes. Only Skyline Advisor login through my.vmware.com portal is resulting in that error. However Skyline Collector is working fine and is accessible.

b) Is the issue noticed only when you login directly to VMware Cloud Services - I have tried both the options -  "Login Using Cloud Services" and also "Login using My VMware".

c) Were you able to login earlier - No, this is newly deployed setup of Skyline and it is 1st time login.

d) Is the issue noticed for all users - We have 1 acount only so far and it is not working on that.

Thank you,

Email - Gautam.verma1@exlservice.com; systems.virtualinfra@exlservice.com

[kishorenelvagal]

I have send you a direct message with my Email address. We will investigate the issue and come up with the resolution

[Urmilp]

sorry to hijack thread, I have the same issue...

appreciate if this can be looked at, my email is 'urmil.patel@waitrose.co.uk'

[AjayChananaVMwa]

Hi All,

We have two different link for login please check which works for you.

For Advisor 2.0

https://skyline.vmware.com/advisor?authtype=csp

For Advisor 1.4 and below.

https://skyline.vmware.com/advisor?authtype=myvmware

[gautam25128]

Hi Ajay,

Thank you for your input. However both the links have some difficulties:

For Advisor 2.0

https://skyline.vmware.com/advisor?authtype=csp

- This one keeps on loading and nothing appears.

For Advisor 1.4 and below.

https://skyline.vmware.com/advisor?authtype=myvmware

This one shows blank.

Please reach out to me at Systems.virtualinfra@exlservice.com or +91-7042244398 for any further detail. Please assist.

[HarishV]

Hello Leena,

Thank you for your post.

As discussed, I will connect with you and have a web-ex session today to have this issue addressed.

[HarishV · Accepted solution]

Hello Leena,

As discussed, please go ahead and deploy a new Skyline 2.0 VM.

https://my.vmware.com/group/vmware/details?productId=790&downloadGroup=SKYLINE10

https://docs.vmware.com/en/VMware-Skyline-Collector/2.0/VMware%20Skyline%20Collector%20Installation%...

Once it is deployed, please go ahead and add the Endpoints.

Please send me an email if you come across any challenges.