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eddilimp
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several problems with skyline 2.0

Hi all,

yesterday I tried to install Skyline 2.0 and I have some Problems.

My first question is, is there any official Support for Skyline by vmware? I can't find the product on their Support page.

Second: In the appliance Management I get this error when searching for updates:

"Failed to install updates(Update manifest not downloaded.  Please try to download again. ) on Tuesday, 2018 November 13 22:00:05 UTC+1"

The time is one hour later than reality, I don't know have to set that. I only can set the time Zone.

Third: When I tried to install the appliance the configuration is stucking already for 12 hours in step 7. After clicking on add I only see loading and nothing happens.

Fourth: In the VMware clod for registering the Skyline collector it hangs at step 5. I only see a loading circle.

Thanks for your help.

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Aditya2018
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Hello,

Thank you for the update.

We will need to look into the collector logs to investigate further, i have sent you an private message please respond with your contact details, we can setup an remote session and look into the issue.

Marking this question as correct answer due to inactivity. Please respond to this thread if the issue persists.

Sincerely, Aditya Gottumukkala Skyline Skyline Moderator VMware Inc

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eddilimp
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Point three seems to be ok now. The appliance seems to work.

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Aditya2018
VMware Employee
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Hello ,

  • Skyline Appliance and Advisor are supported by VMware , you can raise an SR with Skyline Advisor or Skyline Collector Appliance as product, contact Customer support they will be able to help you with creating SR
  • For issues related to deployment, we will need to analyze the Appliance and environment, I will send you an private message with my contact details to setup an remote support session.
Sincerely, Aditya Gottumukkala Skyline Skyline Moderator VMware Inc
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eddilimp
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It seems to work now after doing the configuration of the Skyline collecter from beginning. But now I have the Problem that the collector is stopping on the appliance.

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Aditya2018
VMware Employee
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Hello,

Thank you for the update.

We will need to look into the collector logs to investigate further, i have sent you an private message please respond with your contact details, we can setup an remote session and look into the issue.

Marking this question as correct answer due to inactivity. Please respond to this thread if the issue persists.

Sincerely, Aditya Gottumukkala Skyline Skyline Moderator VMware Inc
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