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vroomblog
Contributor
Contributor

VCSA 6.7 Failed Install on 63% : error occurred while starting service 'content-library'

hi,

I tried to install new VCSA several times it's still the same mistake.

Error.png

hi,

I tried to install new VCSA several times it's still the same mistake.

there is my config :

lab on VMware Workstation Pro14.

Windwos Server 2012 R2 : DNS Provider.

ESXi 6.0.

PSC Embedded.

Ready to Complete.png

Thanks.

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8 Replies
daphnissov
Immortal
Immortal

Why'd you need to create a brand new post when you had one here? I see you have included what you actually specified during installation.

  1. Don't change the SSO domain away from the default of vsphere.local. This isn't something you need to do.
  2. The FQDN you're calling "vcsa.labs1.lab" must have forward and reverse entries in your DNS server (specified as 192.168.1.50).
  3. Your DNS server must be an actual, local DNS server. If you're pointing that at some other device which doesn't have a local zone, this won't work.
  4. You've specified to sync time with the ESXi host. You should be using local NTP. If you do not have local NTP, you need to ensure the time on your ESXi host is correct and in sync with the workstation from which you're attempting this deploy. If there is too much drift, the deployment will fail.
vroomblog
Contributor
Contributor

I will delete the first post.


the instructions you mentioned are all compliant

DNS Server (WS 2012 R2) Turn in local, IP@:192.168.1.50/24

DNS Ser.png

Reverse DNS :

RDNS.png

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daphnissov
Immortal
Immortal

Your domain is "alphorm.lan" yet you did not specify this domain name in your hostname. Did you replace that with what's in the screenshot or is that actually what you provided?

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vroomblog
Contributor
Contributor

yes yes I replaced the content of the screenshot of course, otherwise the installation fails before 63%

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daphnissov
Immortal
Immortal

In your screenshot, the second octet is invalid in the IP. Also, did you NOT change the default SSO domain?

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vroomblog
Contributor
Contributor

The SSO domain i put : amine.local

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daphnissov
Immortal
Immortal

Do not change it from the default of vsphere.local.

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vroomblog
Contributor
Contributor

amazing!!! the problem is solved.


Solution:

Appliance Details.png

-Synchronize time with NTP servers

-The NTP server in my phisical workstation windows 10, for the configution of NTP server I followed this KB https://kb.vmware.com/s/article/1318

 

Thak you daphnissov

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