There was an issue with validating your login credentials against our backend database

[joshuahlrowe]

When trying to login to skyline adviser I'm seeing the following message:

There was an issue with validating your login credentials against our backend database

[ashwin_prakash]

Hi Josh,

Welcome to communities,

Thank you for sharing the required details, As we need to validate the account details in our Server, we would require the Company name and the email address which you are trying to use inorder to login to Skyline Advisor.

We would drop a personal message from Communites, where you could share the details requested.

[ashwin_prakash · Accepted solution]

Hi Josh,

Could you please check if you are able to login to the Advisor, Also use Incognito Mode.

[joshuahlrowe]

Yes I'm able to login now. Thank you!

[Ivanfvm]

Hi

I have the same issue after I setup Skyline yesterday, could I please be added into the backend database too?

thank you

[VishShah]

Hello Ivan,

I have sent you a private message, please share the requested details in-order to identify the issue with Advisor Login.

[joshuahlrowe]

Thank you for all of your help. Any chance you can close this so I don't keep getting e-mails when people reply with the same issue and don't start their own thread?