There was an issue with validating your login credentials against our backend database.

[jay__zhu]

Hi...

Could you assist as I got the error "There was an issue with validating your login credentials against our backend database" while accessing Skyline? Is this a permission related issue?

The company name is "Corix Infrastructure" and my email address is jay.zhu@corix.com.

Thank you,

Jay

[ashwin_prakash]

Hi Jay,

Welcome to communities,

Thank you for sharing all the required details, We would check this in the server and update you.

Also confirm if you were able to login to Advisor in the past.

[jay__zhu]

Thank you Ashwin.

I got the same error with Advisor.

[ashwin_prakash]

Please confirm if you still have the Collector registered in your environment, Also request you to share the email ID using which you have registered the Skyline Collector.