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sjesse
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Registered two collectors with different vmware accounts and now can't access skyline adviser

HI

We have multiple vmware enviornments and they aren't directly managed by the same people, and we ended up with two collectors installed and I think once the second one was registered, I can no longer see anything in skyline advisor.

Any help would be appreciated.

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VishShah
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Issue resolved with the assistance of Skyline Engineering Team, necessary changes were made deleted the unused\stale collector. Customer is able to access Skyline Advisor successfully.

Regards Vishwajit Shah Skyline Support Moderator VCA-DCV | VCP5-DCV | VCP6.0; 6.5-DCV & CMA | VCA-DBT | VCAP60-DCV

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VishShah
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Hello,

Please share a few details about your organization name and EA details, I will get back to you upon my further investigation.

Regards Vishwajit Shah Skyline Support Moderator VCA-DCV | VCP5-DCV | VCP6.0; 6.5-DCV & CMA | VCA-DBT | VCAP60-DCV
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sjesse
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I sent a direct message with some information. IF it also helps I get this when I try and logon

pastedImage_0.png

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VishShah
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Hello Stephen,

I have reported this issue to my backend team for further investigation, we will update you soon once it's resolved.

Regards Vishwajit Shah Skyline Support Moderator VCA-DCV | VCP5-DCV | VCP6.0; 6.5-DCV & CMA | VCA-DBT | VCAP60-DCV
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VishShah
VMware Employee
VMware Employee
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Issue resolved with the assistance of Skyline Engineering Team, necessary changes were made deleted the unused\stale collector. Customer is able to access Skyline Advisor successfully.

Regards Vishwajit Shah Skyline Support Moderator VCA-DCV | VCP5-DCV | VCP6.0; 6.5-DCV & CMA | VCA-DBT | VCAP60-DCV
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