VMware Communities
NetNathan
Contributor
Contributor
‎10-19-2018 04:14 AM

Workstation Pro 14 VM for Windows 10 has blank screen

Yesterday everything was fine.  I shut down Windows 10.

Today when I started the VM back up it just show me a blank screen?

A couple of times, during trying to restart the VM and get Windows 10 to load,  When I shut it down it even showed me the Windows 10 screen when I selected the VM before powering it on??

Now it just shows me a black window.  I also tried one of the Windows 7 VMs and the same thing is happening?

How do I find out what has corrupted the VMs??

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2 Replies
Parveen1988
Enthusiast
Enthusiast
‎10-19-2018 12:06 PM

Hi, Suspicion is that some updates have been installed on Windows.

1. Boot the Window VM into Safe Mode.

2. Open Services.msc, stop VMware Tool Service.

3. Open devmgmt.msc->Display Adapter->VMware SVGA 3D->Uninstall.

4. Boot Windows Normally. You shouldn't get the black screen.

5.Open Services.msc and start VMware Tool service if already not running,

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bluefirestorm
Champion
Champion
‎10-19-2018 05:10 PM

There have been reports in this community that VMs running with version 14 have blank/black screen when certain VPN software is active/connected on the host before the VM is powered up.

If you have VPN active/connected before you start any VM, that might be the problem you are facing.

Have a look as well on this for a possible need to reset winsock of the Windows host.

Re: workstation pro 14 upgrade from ver 12 produces blank screen when running existing VM's

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