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Joffer
Enthusiast
Enthusiast

[Bug] vROps 6.6.1 Dashboard Actions menu severely crippled

Seems I’ve encountered a possible bug in vROps 6.6.1 (clean deployment, onto vSphere 6.5U1 environment)

After doing basic configuration but before configuring any solutions, the Dashboard Actions menu gets severely limited/crippled.

Before I did any configurations (only deploy and initial setup), the dashboard actions menu looks like this:


pastedImage_0.png


After doing basic configurations (added SAML SSO auth source, import user Groups (2), configure SMTP), it is reduced to this:

pastedImage_5.png

When clicking on 'Manage Dashboards' the action icons are also reduced from

pastedImage_6.png

to this:

pastedImage_7.png

I've redeployed the vROps 6.6.1, and I was able to reproduce the problem:

  1. vRops 6.6.1 deployed (small). Before power on, increased disk2 to 500GB, and upgraded vHW to vmx-13
  2. Ran vROps Initial config. New instance. License applied here.
  3. Administration > Access > Password Policy > Disabled Password Change Policy (no expiring
    password)
  4. Administration > Access > [click] Authentication Sources > Add SAML SSO (vCenter)
  5. Changed KEYTABLE in /etc/sysconfig/keyboard to no-latin1.map.gz (but did not reboot)
  6. Added SAML SSO auth - source pointing to vCenter embedded PSC
  7. Imported two user Groups from our domain, one as full admins, and one as read only
  8. Configured SMTP outbound

Going to Dahsboards and click on actions = crippled menu.

I'm not sure where the bug manifested between 3 and 8. (Will try to redo it once more)

Reversing the settings (except keytable for console) does not fix the problem.

What annoys me is that I can't reproduce it in another site I've got. The main difference there is it is another Active Directory domain, but pretty much the same other than that. (hardware, vsphere). Both sites are new installs of vSphere 6.5 with migrated VMs from vSphere 5.5. the vROps is as stated a new deployment.

Any takers on what could be causing this?

I'm redeploying once more, and more carefully check the Dashboard between every change and with snapshots so I can og back.

Message was edited by: Christopher Thorjussen - added info about new redeployment test

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12 Replies
sxnxr
Commander
Commander

Looking at the screen shots i would say the difference between the two are the limited menus look like the vrops standard edition licence was applied. Are you adding a licence key as part of your config?

After the deployment you would be in eval mode which would give you enterprise level licence which would explain what you have all the menu items

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Joffer
Enthusiast
Enthusiast

I think I give up...

So I deployed the appliance again, and the only thing I've done since, was run the "new instance" setup, then start the vROps service from /admin page. When service was up I got the startup wizard to configure ntp, ceip and license. I put in my ntp servers, disabled ceip, and went witht the eval License. So far, all OK.

Next, stopped the service from /admin page, rebooted VM and started the service again from /admin page. Dashboard actions test = all OK still.

License is a vCloud Suite Standard PLU, which includes vROps Advanced. When validating, it says "VMware vRealize Suite 2017 Standard for vRealize Operations", which seems right. vCloud Suite Standard means vSphere Enterprise Plus with vRealize Suite Standard (vCloud and vRealize Suite matches). And the vR Suite Standard contains vROps Advances, so full Dashboard management should be included (compared to vROps Standard).

pastedImage_1.png

So I added the License and Dashboard actions looks fine still.

Logged out and back in (as admin as before) - BANG! Dashboard actions are fucked!

So it seems my License is a problem maybe?

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Joffer
Enthusiast
Enthusiast

Yeah, it seems I've come to the same conclusion (see my other answer), but it should not be like this in my humble oppinion.

This is a vCloud Suite Standard License includes vRealize Suite Standard:

vmware-vcloud-suite-4c[1].jpg

(https://www.vmware.com/content/dam/digitalmarketing/vmware/en/images/products/vcloud-suite/vmware-vc...)

The vRealize Suite Standard includes vROps Advanced:

vmware-vrealize-suite[1].png

(https://www.vmware.com/content/dam/digitalmarketing/vmware/en/images/products/vrealize-suite/vmware-...)

Do you agree with me that it should be vROps Advanced?

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sxnxr
Commander
Commander

your licence key you are adding is not a vcloud suit licence. You are adding VMware vRealize Suite 2017 Standard for vRealize Operations

As this states it is Standard edition licence hence why you are not seeing the advanced features

This is the description of my licences for VCS advanced

pastedImage_1.png

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sxnxr
Commander
Commander

And yes you should have vrops advanced. Try adding the vcloud suit licence into vrops that should fix the problem

Joffer
Enthusiast
Enthusiast

Well, my "forum curse" keeps hitting me. Like many times before, I find a solution/reason after starting a forum thread. And it ends up being part of what you said sxnxr​:

VMware KB2142364 - VMware vCloud Suite 7 Fulfillment

I've believed the vCloud Suite would be the same for all the latest versions, which seems not to be the case. This used to be a vCloud Suite Standard 6.0 earlier which was upgraded.

Well, what I thought was a reason, I'm now abit usure three sentences later. The KB says:

From vCloud Suite 6.0 Standard to vCloud Suite 7.0 Standard


You are entitled to and will be fulfilled with:

  • vSphere ENT+ for vCloud Suite (per CPU)
  • vRealize Suite STD 7.0 (per PLU)
  • vRealize Automation STD 7.0 (per CPU)

So even though vRA isn't in the vRealize Suite Standard, we get a lic for that (and we do). We also should get a vRealize Suite Standard license; so why don't we get vROps Advanced then? Like my comparison from VMware shows above.

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Joffer
Enthusiast
Enthusiast

Strange we have a vRealize and not a vCloud License..

I'd like to note that I don't have direct access to the Licenses, but will get in touch with the right guy.

Good to know I'm not the only one who thinks we should have vROps ADV.

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sxnxr
Commander
Commander

Everything look correct in the KB and all the screen shots. VCS standard gives you vrealise suite standard. vrealise suite standard gives you vrops advanced.

You just seem to have the wrong licence key. you need to get the VCS key and apply that to vrops

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Joffer
Enthusiast
Enthusiast

I agree. I talket to the license guy and we looked at the vmware portal. There where still vCloud Suite 6 Licenses that hadn't been converted (we are in an Upgrade phase to vSphere 6.5 etc). Pretending to upgrade the license we go from a vCloude Suite to separate licenses, no vCloud Suite license shows up when upgrading the licenses:

vc6-vc7.png

I think we will make a support case and ask why/demand correct licenses

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sxnxr
Commander
Commander

Once you upgrade you will get the key as per your screenshot. The key will be the vRealize Suite 7 Standard

This is what i get when i add ours ( note we use advanced) It appends the for vrealize operations to the end when you validate it.

pastedImage_0.png

Your screen shot looks correct to me. VCS 6 upgraded gives you separate licences for each product. the vRealize Suite STD 7.0 key will work with vrops and vrli

I am not sure what your confusion is. This might help

Introducing VMware vCloud Suite 7 and vRealize Suite 7 - VMware Cloud Management

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Joffer
Enthusiast
Enthusiast

Update - We ended up filing a support case with HPE (licenses bought from them etc). Still waiting on the output.

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mteofrio
VMware Employee
VMware Employee

So I am having a similar problem with 6.6.1. If I use an active directory account, I can see the create dashboard menu. If I log into vROPS using vIDM or SAML authenication with the same account, I get the depreciated menu as if I am in read-only mode. Any ideas? I know vCenter login roles have been depreciated, was wondering the case with SAML SSO as well??
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