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Sasidhar1234
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Enthusiast

Unable to import Catalog Items in Service Now after integrating ITSM 4.0 Plug-in

We have integrated ITSM 4.0 version to SNOW Kingston.

When I run the Import Jobs, I see these errors:

“REST call error found inside VRASNImportCatalog.preImportCatalog: Method failed: (/catalog-service/api/catalogItems) with code: 401 - Invalid username/password combo”.

REST call error found inside VRASNImportCMDB.reconcileCMDB for pagination: Method failed: (/catalog-service/api/consumer/resources) with code: 401 - Invalid username/password combo

The authentication is successful as I could see the Catalog Category names appearing. However, I am unable to see the Catalog Items due to the above errors.

Please suggest if you have any workaround or solution.

Regards,

Sasidhar.

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CalsoftTechie
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Can you try again with valid credentials? Error says invalid username/Password

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Sasidhar1234
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Thanks for your reply.

I am using Valid credentials only, otherwise it will not import Catalog Categories. Means the vRA Catalog service names are listed into SNOW, but catalog items part of each service is not imported.

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