Restore Destination is blank - VDP FLR

[ebanks333]

I am having an issue trying to do a file restore using VDP 6.1. This is a fresh install and haven't been able to successfully restore a file. I log into the file level restore web client from a VM that is being backed up. I can log in and mount the backups but after I choose a file/folder to restore the window with the Restore Destination is blank and can't choose anywhere to restore.

I have tried multiple things based on my research. I have tried two different VMs (both being backed up), Windows 2008 R2 and Windows 2012R2. I have also tried a variety of usernames using basic and advanced login. I have used the same vcenter username in the advanced login, and for the local credential I have used a variety of domain admins, domain users, local admin of host, and various logins from vsphere. I have tried a variety of browsers also, Google Chrome (most recent version), Mozilla Firefox (most recent version), and IE 11 with the url in the trusted sites.

I am not sure if this is a permission issue with the local credential or a flash compatibility issue. Any help will be greatly appreciated, been banging my head on this for multiple days.

[daphnissov]

This is a fresh install and haven't been able to successfully restore a file.

VDP has been End of Availability for over a year now and is essentially a "dead" product. So may I ask why you're installing this anew?

[ebanks333]

I recently acquired vCenter and vSphere licenses from our parent company and the person who helped me setup vCenter and the SAN told me to use VDP because that is what he used for awhile and had access to it. I am assuming it was also due to it was free and they didn't want to spend money on licenses for other products. I was not aware it was end of availability.

[daphnissov · Accepted solution]

I can understand that, however knowing what you now know (that VDP isn't being sold and is end-of-the-line), I would strongly urge you not to use VDP but choose one of any number of other, more robust solutions from the vast VMware partner ecosystem out there. The most prominent one of these applications is Veeam as it seems to be a community favorite here as well.