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Joediallo
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Error when installing SRM 8.1

I am trying to install SRM 8.1 on a Windows 2016 Standard server but I keep getting the following error:

Error 25239: Failed to configure Site Recovery Manager Client.Details: Failed to acquire token from SSO Server at 'https://PSC_server/sts/STSService/vsphere.local'

Just for a little background on the environment, I have a vCenter server with external PSC. The environment is a vSphere 6.5 Built 8307201. The certificate on the PSC was replaced with one issued from our internal CA. The PSC is also configured as an intermediate CA.

SRM installation on the protected site went well without an issue. The protected site is using a different PSC.

SRM2.PNG

Your assistance will be greatly appreciated.

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SergioAlves
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Already found the solution. I configured an external certificate in my VCA and it was working perfeclty.

Somehow some services like https://vCENTER/lookupservice/sdk  were pointing to the old certificate and other servicoes to my new external certificate.

When I was trying to install SRM the certificates weren't matching.

The resolution is in here:

VMware Knowledge Base

SRM is now installed Smiley Happy

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Lalegre
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Check the time settings between Platform Services Controller and your Windows Server, be sure to use the same NTP for both.

Also use a user with administrator privilieges in Single-Sign On to pair with the Platform Services Controller.

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Joediallo
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The PSC, vCenter and the SRM servers all are pointing to the same NTP server. All three device have the same time. I am also using an account with administrator privilege in SSO. The same account I used to install SRM on the protected site.

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vFouad
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Have you checked the DNS name resolution for all the bits?

i.e. PSC resolves correctly; SRM box resolves correctly (do you use any extended characters in your DNS like "_" maybe try without those)?

Tested without firewalls?

There is a installer log file in %temp%/VMSrmInst.log; that may give you more clues.

maybe you can share part of that log file if you can find the error....

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SergioAlves
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Hello, Did you get this working?

Im having the same exact problem. My second site is OK, but the Primary site I cannot install SRM 8.1 with the error that you had.

Thanks.

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SergioAlves
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Already found the solution. I configured an external certificate in my VCA and it was working perfeclty.

Somehow some services like https://vCENTER/lookupservice/sdk  were pointing to the old certificate and other servicoes to my new external certificate.

When I was trying to install SRM the certificates weren't matching.

The resolution is in here:

VMware Knowledge Base

SRM is now installed Smiley Happy

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djchathu1
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I encountered the same issue. able to upgrade Primary site without any issue but the DR failed with the same error message mentioned here. I used to follow-up below KB's and got resolved my issue.

This is happening due to bad certificates below script helped me to resolve this. scripts can be download using KB article 80469.

Prior to run the scripts make sure to take vCenter cold snapshot.

1. python lsdoctor.py -l

2. python lsdoctor.py -t

https://kb.vmware.com/s/article/80469

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