Timeout Upgrade Error Message vCenter 6.0 to 6.5

[Tomhacker]

Hi,

I have the vCenter 6.0 on a Windows Server 2012 R2 Machine.

I would like to upgrade to version 6.5.

If I start the upgrade comes after some time following error:

Where can I change the timeout?

Thank you.

greetings

Thomas

[msripada]

Hello Tomhacker,

This looks to be a issue with permissions or failed to export the data.

Can you login to the vCenter as a local administrator and perform the upgrade. Please share us the results.

Thanks,

MS

[Tomhacker]

Hello MS,

I think it is not an premission Problem.

I am upgrading with the local admin user.

Administrator@vsphere.local

When I start the upgrade, he wants a user to log on.

This is the local vSphere Admin User.

The user is checked and the upgrade continues. Until the error message comes.

I also run the vCenter with the local admin user. Have no problems with it.

Thanks,

Tom

[msripada]

Hello Tom,

Thanks for the update.

May I know the memory provided to vCenter 6.0 and also the inventory size of the vCenter (number of hosts and vms)

Thanks,

MS

[Tomhacker]

Hello MS,

The vCenter runs on a Windows machine with 4 CPUs and 16GB of RAM. Network is 10Gbit.

There are 4 hosts and 15 VMs.

The database is a postgres.

Thanks,

Tom

[Tomhacker]

Hello,

If I want to upgrade to the appliance, the same error message comes.

Message comes in the cmd window.

Thanks,

Tom

[msripada]

Hello Tom,

Sorry for the delayed reply..

Can you share the log file C:\ProgramData\vCenterServer\logs\firstboot\vpostgres-firstboot.py_XXXX_stderr.log and also the vpostgres-firstboot.py_XXXX_stdout.log

Also, Before clicking on "Ok" on the popup, can you go to the %ProgramData%/VMware/vCenterServer/export/ and check if the database file/folder size is changing when you receive the popup. If yes, I request you to do not click on okay and wait until it stops growing.

Thanks,

MS

[Tomhacker]

Hello,

Here the two logfiles.

I do not have the directory:

%ProgramData%/VMware/vCenterServer/export/

Wenn ich das Uprgrade nach der Fehlermeldung beende, wird eine ZIP Datei angelegt.

Thanks

Tom

[msripada]

Hello Tom,

Once you terminate the upgrade, you will get the zip file and under the zip file, you can find the logs under vcs_logs folder.

Thanks,

MS

[Tomhacker]

Hello MS,

The folder vcs_log is very large. Ca. 5GB.
Which subfolder is required?

Thanks,

Tom

[b2TUMAzDq]

See our answer here:

vcenter 5.5 windows to vcsa 6.0 migration fails with error to set environment variable UPGRADE_EXPOR...