4 Replies Latest reply on Oct 3, 2018 8:27 AM by komanek

    vCenter 6.0u3h - client integration plugin installation failed

    komanek Enthusiast

      Hello,

       

      after upgrade of vCenter from 6.0u3d to 6.0u3h (Windows 2012 R2 server), the old client integration plugin no longer works. So I downloaded a new installation file from the web client authentication page, but the installation fails with error:

       

      There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.

       

      The installer is now divided into two components, run in a sequence: an actual client integration plugin installer (which seems to be installed successfully) and VMware Plug-in Service installer (producing the error). I found a similar problem description regarding an older version of the client ( VMware Client Integration Plugin 6.0 install failed - solution  ), but the workarounds mentioned there did'n help in my case.

       

      Without the integration plugin I am not able to transfer files from and to NFS shares, so it's quite urgent.

       

      Thanks in advance,

      David

        • 1. Re: vCenter 6.0u3h - client integration plugin installation failed
          SupreetK Master
          vExpert

          Try the below steps before starting the installation -

           

          1) From the location <C:\Windows\System32\drivers\etc>, delete all the hosts.* files (such as hosts.bak, hosts.old, etc.)

          2) Un-check the Read-only attributes for the folder <C:\Windows\System32\drivers\etc>

           

           

          3) Disable any Antivirus, Windows Defender, etc.

          • 2. Re: vCenter 6.0u3h - client integration plugin installation failed
            komanek Enthusiast

            That all I already read on the web, tried, but no success. I tried it again now on the second server, no luck.

            Here is what I found in windows event viewer:

             

            Product: VMware Plug-in Service -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action CipCertInstall, location: C:\Program Files (x86)\VMware\Plug-in Service\vmware-cip-init.exe, command: --install

             

            So I tried it manually before I clicked on the error dialog (after that the files would be deleted by the installation procedure) and it complained about missing dll. So I isolated the unzipped installation directory from %TEMP% and found a vcredist_x86.exe file there. Ran it manually, re-ran the setup of the service afterwards (VMware-ClientIntegrationService-8298400.msi) .... and voila, it has been completed successfully.

             

            In Firefox 52 ESR it is now all working again, so this is the solution for me. I wonder if I finally can upgrade Firefox to current version or still need the old ESR ....

             

            thanks for your time

            2 people found this helpful
            • 3. Re: vCenter 6.0u3h - client integration plugin installation failed
              NJKwork Hot Shot

              Thank you - I had the same problem.  I tried removing the hosts.bak file that was on the system and that did not work.  I then tried your solution of locating the C++ 2013 redistributable from the temp directory, manually ran that, and then re-ran the client integration plugin installer.  Then it finished properly.

               

              Crazy stuff we have to do to get things to work...

              Thanks

              NK

              • 4. Re: vCenter 6.0u3h - client integration plugin installation failed
                komanek Enthusiast

                Yeah, the code quality is poor, unfortunately. For example. now I am stuck on vCenter 6.0 as I upgraded to u3h, which is impossible to upgrade to 6.5/6.7. Hopefully not forever .... crazy stuff, as you said ....