According to the install instructions of the 4.0 plug in the 3.0 version must be uninstalled with a Set.xml file before upgrading. We can not seem to find the file download anywhere. Does anyone know where this download can be found?
Here are the instructions:
Remove the v3 vRealize Automation plug-in for ServiceNow If
you have version 3 of the vRealize Automation plug-in for ServiceNow and want
to upgrade to version 4, you must remove version 3 before upgrading. The vRA SNOW ITSM Plugin 3.0
Removal Update Set.xml is available from the VMware website for ITSM plug-in.
Procedure 1 Commit the update set patch vRA SNOW ITSM Plugin 3.0 Removal Update
Set.xml on the ServiceNow instance where your vRealize Automation plug-in for
ServiceNow is available. 2 Go to Scheduled Jobs and search for
vRealize-Automation-ITSM_3.0_Plugin-removal-script and run this job. All data
related to version 3 of the plug-in is deleted, including all scripts, table
data (Catalog, Category, Catalog item, CMDB (vRealize Automation resources)).
Note This script will delete all catalog items, categories, and CMDB data
specific to vRealize Automation that were imported from vRealize Automation
into ServiceNow by version 3 of the plug-in. No other items are deleted. Any
user customization on catalog items post data import are lost. Logs are
generated for verification purposes and are available under syslog table using
the following filter: Created ON Today and Source is
vRealize-Automation.V3.0_Cleanup_job
Please find attached V3.0 removal update set.
Thanks for posting the set.xml file Manish!!!
Can you share where you obtained the 4.0 Kingston plugin? I've only been able to find 3.0 for Jakarta.
Hi nickkellam,
Find below thread where you can find plugins
VMware vRealize Automation Plugin for ITSM(ServiceNow) V4.0 and V3.0 removal script
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